MikroTik does provide a free compensation program with immediate replacement if the unit if faulty. This is up to your distributor to provide it to you a loan unit. Please understand that we are located in another country, we can't easily loan you a replacement unit while distributor is repairing or replacing it with us.
Mikrotik contacted the distributor which was quite nice of them.
I understand that the distributor's attitude is not miktorik's responsibility.
They offered a replacement but only after they received the device, which would be a stalemate again
However, it is no longer an issue, I just could not yet replace it with my backup device. At least it showed the necessity for a hot spare...