As an Internet services provider we have to deal with complaints of our users, for that we have complaints management. So, Now we have to add every users on both database MT & complain Management. So, it would be great if you can add onemore more button of complaints in which we can add complaints of our users in same database & it would be great if complaint logs are saved in user details even if they r done.
eg.
search user box:[ ]
Search Result:
userid username phone problem comment
this option will be simple & great for operator to add complaints
in problem column you can add a dropdown of complaints which is editable through parent login
like UNPLUG, RTO=requesttimeout, CONFIG, RANGE, DISCONNECTION etc & in comments we can add time or something else specified by the user on call.
when child customers will login they can check complaints & solve them they can have options like this.
Pending Complaints : 1
userid username phone problem comment engineer tickbox1 tickbox2 tickbox3
Here in place of engineer we can have dropdown
tickbox1= Checked (Engineer has visited & checked the problem)
tickbox2= Pending (User was not at home or may be work is pending more)
tickbox3= Solved (Work is done) after this complaint should be disappear from complaint list but we can check complaints in user details.
Thanks alot