I have been having the hardest time trying to figure this out!!!

I have our DMark connected to a Rb750, and then the Rb750 to a RB450. I know it's a routing problem, but I can't figure it out.

A customer can't get to a certain website from their network. When I ping and trace rt from the RB450 which is the last router, I can't get to the website it times out on the 8 and 9 hop then continues. When I do the same from the Rb 750 it goes all the way with no problems. Go Daddy changed the customer Ip address the other day and that's when the problem started.

This is from the RB450:
0 38.101.204.93
1 38.101.201.119
2 38.101.201.1
3 38.101.207.249
4 216.66.0.45
5 184.105.213.109
6 72.52.92.85
7 72.52.92.178
8 206.223.119.138
9 0.0.0.0
10 0.0.0.0
11 69.167.128.205
12 50.28.49.217

1 50.28.49.217
2 50.28.49.217
3 50.28.49.217
4 38.101.204.93
5 50.28.49.217
6 50.28.49.217
7 50.28.49.217
8 50.28.49.217
9 50.28.49.217
10 50.28.49.217
11 38.101.204.93
12 50.28.49.217
13 50.28.49.217
14 50.28.49.217


This is from the Rb750:

1 38.101.201.119
2 38.101.201.1
3 38.101.207.249
4 216.66.0.45
5 184.105.213.109
6 72.52.92.85
7 72.52.92.178
8 206.223.119.138
9 209.59.157.215
10 209.59.157.226
11 69.167.128.205
12 50.28.49.217






1 50.28.49.217
2 50.28.49.217
3 50.28.49.217
4 50.28.49.217
5 50.28.49.217
6 50.28.49.217
7 50.28.49.217
8 50.28.49.217
9 50.28.49.217
10 50.28.49.217

The timeout on router 8 and 9 is nothing to worry about.
When a router is under stress unimportant tasks like replying on ping are ignored in favor of the routing processes.
All traces reach 50.28.49.217. Is this the IP address of the website?

Yes, but the only reason I was worrying about the timeout is because the starting point is all on the same network.