It sounds more like a hardware issue.
If not that, then probably an RMA (warranty) is the only easy way unless you know how to check the trace connections and about soldering on the PCB.
Hello,
unfortunately we noticed the following situation:
We got a new product (Mikrotik RouterBoard 2011UAS-RM), which is under warranty, and that came to us already defective.
We already have a valid RMA for returning it under warranty, but the procedure enacted by your partner doesn't seem to allow a replacement, but instead we have to wait a long time between:
- Sending it by courier to the partner.
- Forwarding from your partner to Mikrotik.
- Do an analysis of the damage
- Repair (if possible), and sending it back to your partner.
- And finally, sending it back from your partner to our company.
Nowadays it's now a feasible option to wait all this time for a product that came already defective, that has only six days of life, and we are expecting a replacement instead of going through this whole process of evaluation and repair.
Is this your way of dealing with analogous situations or its simply the modus operandi of the partner?
Best regards