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liwangli
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Joined: Tue Nov 22, 2016 4:07 am

hAP AC (RB962) switch chip reset when transfer above 100MB/s

Tue Nov 22, 2016 4:41 am

Hi, everyone.

I bought a hAP AC and it works while until i fonud that it's switch chip will reset when i use it to transfer between two ports which speed is above 100MB/s.

I connect two NAS use CAT6 wire to two of it's port, all these ports share a same master port so they are in the same switch logic. I use ftp to transfer data from one to another, it works find at the begin, transfer rate is 107MB/s at average, but after a few minute, i lost my connection. I use winbox login to router and fonud the log that all ports are down and then up quickly. In this time it's temp is 53 degrees Celsius. I tryed again but this situation repeatly. I check my config, tx/rx flow control is auto and support by the NAS. When temp is 48 degrees Celsius the switch chip also reset.
I limited my ftp server transfer rate to 90MB/s, it works find and success transfer 300GB data.
My firmware it the newset 3.34 and package is the newest 6.37.1. How to make it works? Thank you everyone.

My log paste below.
10:02:23 interface,info ether1 link down 
10:02:23 interface,info ether2-master link down 
10:02:23 interface,info ether3 link down 
10:02:23 interface,info ether5 link down 
10:02:23 pppoe,ppp,info pppoe-if: terminating... - disconnected 
10:02:23 pppoe,ppp,info pppoe-if: disconnected 
10:02:23 pppoe,ppp,info pppoe-if: initializing... 
10:02:23 pppoe,ppp,info pppoe-if: initializing... 
10:02:23 pppoe,ppp,info pppoe-if: terminating... 
10:02:23 pppoe,ppp,info pppoe-if: disconnected 
10:02:23 pppoe,ppp,info pppoe-if: initializing... 
10:02:23 pppoe,ppp,info pppoe-if: connecting... 
10:02:25 interface,info ether1 link up (speed 100M, full duplex) 
10:02:26 interface,info ether2-master link up (speed 1G, full duplex) 
10:02:26 interface,info ether3 link up (speed 1G, full duplex) 
10:02:26 interface,info ether5 link up (speed 1G, full duplex) 
10:02:29 pppoe,ppp,info pppoe-if: authenticated 
10:02:29 pppoe,ppp,info pppoe-if: connected 
 
liwangli
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Re: hAP AC (RB962) switch chip reset when transfer above 100MB/s

Tue Nov 22, 2016 6:47 am

Now when below 90MB/s is also reset, Is it a hardware problem?
 
jarda
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Re: hAP AC (RB962) switch chip reset when transfer above 100MB/s

Tue Nov 22, 2016 7:21 am

Send supout to support. Most probably you will need to get it replaced in warranty.
 
liwangli
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Re: hAP AC (RB962) switch chip reset when transfer above 100MB/s

Tue Nov 22, 2016 11:47 am

Send supout to support. Most probably you will need to get it replaced in warranty.
Ok, thank you.

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