Dear Mikrotik,
PLEASE consider giving an option to us, your customers, to purchase technical support directly from you. For example, you could provide yearly plans with different SLAs and different costs.
This would be a great service for many of us, who are either resellers of your products or provide services based on them, but do not (and cannot) have close access to the software development process in order to follow all new features (and bugs/regressions) closely, but still have to respond to our client's queries in a timely manner. Your support agents (L1) or engineers (L2) could coordinate very closely with your dev team and thus address issues very efficiently, making your products even more dependable and appealing for large and/or demanding deployments such as High Availability clusters, health/enterprise networks etc.
Wishing dearly for your consideration.