Community discussions

Search found 12 matches

by valcanale
Wed Oct 17, 2018 6:01 pm
Forum: RouterBOARD hardware
Topic: Cracked cover on RouterBOARD DISC Lite5
Replies: 59
Views: 7887

Re: Cracked cover on RouterBOARD DISC Lite5

@normis: are you kidding? What kind of answer is this? We bought something like 500 pieces of these CPE in the last 18 months, and obviously we didn't ask the production date! As you know which CPE are affected by the problem but our distributor keeps telling us he doesn't receive this information, ...
by valcanale
Wed Oct 17, 2018 11:50 am
Forum: RouterBOARD hardware
Topic: Cracked cover on RouterBOARD DISC Lite5
Replies: 59
Views: 7887

Re: Cracked cover on RouterBOARD DISC Lite5

@normis: do you have any news?
@normis: here some sample serial numbers of broken CPE:

6FD60615E72A
5E9A06AA49A0
6E340726E78C
6E340784D7D5
6E340747F432
6E3407799108
6E3407622B5F
6E34078A464A
6E3407714DA4
6FD6063E74BF

I'm waiting for your feedback.
Thanks in advance
by valcanale
Wed Oct 10, 2018 7:21 pm
Forum: RouterBOARD hardware
Topic: Cracked cover on RouterBOARD DISC Lite5
Replies: 59
Views: 7887

Re: Cracked cover on RouterBOARD DISC Lite5

@normis: here some sample serial numbers of broken CPE:

6FD60615E72A
5E9A06AA49A0
6E340726E78C
6E340784D7D5
6E340747F432
6E3407799108
6E3407622B5F
6E34078A464A
6E3407714DA4
6FD6063E74BF

I'm waiting for your feedback.
Thanks in advance
by valcanale
Tue Oct 02, 2018 7:47 pm
Forum: RouterBOARD hardware
Topic: Cracked cover on RouterBOARD DISC Lite5
Replies: 59
Views: 7887

Re: Cracked cover on RouterBOARD DISC Lite5

@normis: we received official and written updates from our distributor: 1. Mikrotik didn't communicate to him any serial number of affected CPE's. Our distributor doesn’t know which CPE could be affected by the problem. 2. Mikrotik didn't send any official announcement to our distributor about this ...
by valcanale
Mon Sep 17, 2018 6:40 pm
Forum: RouterBOARD hardware
Topic: Cracked cover on RouterBOARD DISC Lite5
Replies: 59
Views: 7887

Re: Cracked cover on RouterBOARD DISC Lite5

@normis: I have some updates: 1. The distributor told me he didn't receive any serial number from Mikrotik, only some replacement covers. 2. We did a check on some installed CPE and we found randomly cracked cover on CPE's bought from April 2017 to some months ago. It's a tragedy. 3. We have somethi...
by valcanale
Thu Sep 06, 2018 10:42 am
Forum: RouterBOARD hardware
Topic: Cracked cover on RouterBOARD DISC Lite5
Replies: 59
Views: 7887

Re: Cracked cover on RouterBOARD DISC Lite5

Distributors have this information, like I said, you must contact them to find out the details. I am not in a position to post serial numbers on a forum. Thank you Normis. As you said, the right procedure is: Ask to the distributor which are my defective CPE's Distributor will send me a repair kit ...
by valcanale
Thu Sep 06, 2018 10:16 am
Forum: RouterBOARD hardware
Topic: Cracked cover on RouterBOARD DISC Lite5
Replies: 59
Views: 7887

Re: Cracked cover on RouterBOARD DISC Lite5

I will only buy LHGs. It should be nice, but they are not suitable with snowfall... @normis: really I cannot understand why a company like Mikrotik doesn't have a production traceability system that allows to know which products are affected by production defects. This is a serious quality problem!
by valcanale
Wed Sep 05, 2018 3:58 pm
Forum: RouterBOARD hardware
Topic: Cracked cover on RouterBOARD DISC Lite5
Replies: 59
Views: 7887

Re: Cracked cover on RouterBOARD DISC Lite5

Ok, in this case I have to stop buying your Mikrotik Disc Lite5 because they randomly breaks and ask to my seller to retire the whole stock. You wrote that Mikrotik solved this production problem a while ago, but I don't know when a CPE was produced, and I cannot spend money on installations where C...
by valcanale
Wed Sep 05, 2018 1:30 pm
Forum: RouterBOARD hardware
Topic: Cracked cover on RouterBOARD DISC Lite5
Replies: 59
Views: 7887

Re: Cracked cover on RouterBOARD DISC Lite5

Please contact the seller (MikroTik distributor). They have been informed on how to resolve these issues and replace the covers. If your distributor refuses service or ignores these requests, all I can suggest is to choose the shop based on quality, not price. Thank you @normis, but how can I know ...
by valcanale
Tue Sep 04, 2018 5:15 pm
Forum: RouterBOARD hardware
Topic: Cracked cover on RouterBOARD DISC Lite5
Replies: 59
Views: 7887

Re: Cracked cover on RouterBOARD DISC Lite5

We have hundreds of installations on house roofs, where we used elevator platforms to reach them. We have incurred high costs to do these type of installations, and we cannot go on each roof every day to see if the CPE is still intact or if it's broken! Mikrotik MUST comunicate to its customers seri...
by valcanale
Mon Sep 03, 2018 6:35 pm
Forum: RouterBOARD hardware
Topic: Cracked cover on RouterBOARD DISC Lite5
Replies: 59
Views: 7887

Re: Cracked cover on RouterBOARD DISC Lite5

We have the same problem on about fifty units (see attached photos). It's a tragedy! We bought and installed them about 12 months ago, but the italian distributor told us that Mikrotik are offering 12 months warranty to its Distributors (as described in MK RMA policy). I think this is totally wrong,...