2/3 users are not show Rx avg Rate and Tx avg Rate

suddenly some of users in simple queue do not show the Rx avg rate and Tx avg Rate and also their graph is blank but they are using the net(few days back I saw one user like these, yesterday I saw 3 users gone like these). I have total 200 users.
I am using mikrotik board3000 with V3.10. Pls help me here.

v3.10 is very old. please upgrade: http://wiki.mikrotik.com/wiki/Upgrading_RouterOS