+2 years lasting bug

Connection dies and is not accessible to the outside, after rebooting it works for some time. Mikrotik support can’t help since +2 years, it’s tcp connection. What to do?

first, describe the setup, your desired connection, your firmware version, what you’d like to do and what you expect after all??

If this is how the bug was described to support department, I can imagine why it has been hard to find.

Please provide much more details.