A Little Help Please

RouterOS General
1

I have been having the hardest time trying to figure this out!!!

I have our DMark connected to a Rb750, and then the Rb750 to a RB450. I know it’s a routing problem, but I can’t figure it out.

A customer can’t get to a certain website from their network. When I ping and trace rt from the RB450 which is the last router, I can’t get to the website it times out on the 8 and 9 hop then continues. When I do the same from the Rb 750 it goes all the way with no problems. Go Daddy changed the customer Ip address the other day and that’s when the problem started. :open_mouth:

This is from the RB450:
0 38.101.204.93
1 38.101.201.119
2 38.101.201.1
3 38.101.207.249
4 216.66.0.45
5 184.105.213.109
6 72.52.92.85
7 72.52.92.178
8 206.223.119.138
9 0.0.0.0
10 0.0.0.0
11 69.167.128.205
12 50.28.49.217

1 50.28.49.217
2 50.28.49.217
3 50.28.49.217
4 38.101.204.93
5 50.28.49.217
6 50.28.49.217
7 50.28.49.217
8 50.28.49.217
9 50.28.49.217
10 50.28.49.217
11 38.101.204.93
12 50.28.49.217
13 50.28.49.217
14 50.28.49.217


This is from the Rb750:

1 38.101.201.119
2 38.101.201.1
3 38.101.207.249
4 216.66.0.45
5 184.105.213.109
6 72.52.92.85
7 72.52.92.178
8 206.223.119.138
9 209.59.157.215
10 209.59.157.226
11 69.167.128.205
12 50.28.49.217






1 50.28.49.217
2 50.28.49.217
3 50.28.49.217
4 50.28.49.217
5 50.28.49.217
6 50.28.49.217
7 50.28.49.217
8 50.28.49.217
9 50.28.49.217
10 50.28.49.217

2

The timeout on router 8 and 9 is nothing to worry about.
When a router is under stress unimportant tasks like replying on ping are ignored in favor of the routing processes.
All traces reach 50.28.49.217. Is this the IP address of the website?

3

Yes, but the only reason I was worrying about the timeout is because the starting point is all on the same network.