AAA...router was rebooted without proper shutdown

RouterOS General
1

We have a baremetal x86 with v7.15
12cpu 30gb ram 10gig port in a data center.
For 15 days it has been rebounding on its own, and the log only shows: router was rebooted without proper shutdown, and it doesn’t say anything else
We already sent mikrotik the supout.rife but I see that they don’t care much, can someone from the forum help us?
We have 30 identical baremetal, but only this one does this rarity, we have already put several versions 7.15.2 and the beta 7.16.4 and it does the same
Any expert?

Greetings to all

2

n/a

3

What’s the case number for your support request? When did you submit it?

4

As I wrote in the other thread, hardware is pretty important when it comes to x86 but you still managed to omit the model and hardware configuration as well as a full export! Anyhow, in the case of 30 identical servers and only one failing I’m pretty sure it’s a hardware issue. What’s the SUP number?

5

Thanks
number of SUP ?
nobady give any number of SUP

6

We sent it 2 days ago and today again but no one answers anything

7

Sorry iwas can see this the number

SUP-158306

8

2 days ago and you are already claiming Mikrotik doesn’t care? Get in line and wait your turn like the rest of us. In my experience Mikrotik’s response time is pretty good but, unless you found a massive bug or vulnerability, you shouldn’t be claiming Mikrotik doesn’t care after a couple days. You’ve done virtually no troubleshooting and others are expressing their belief the issue is with your hardware. So, how about you chill out and provide meaningful information so that people might be able to help you?

9

Yeah, specially when is was reported on a friday.

@SMARTNETTT, I’m pretty sure nobody here at the user forum has the ability to scry with a crystal ball, so please share your server model, hardware configuration (eg type of nics etc) and ROS full export. Otherwise, we won’t be able to help you beyond just guessing.

10

Sorry, but if you trust a brand that offers software to serve large businesses where there are thousands of important clients and their software has these problems, anyone would expect immediate attention due to the impact that exists for having trusted them.

11

Suuuuuure. Best of luck to you with CISCO or Juniper or the others. You will pay out the ears for that service. And for big companies it is worth it. But you won’t get that at the price you paid for your CHR. Man you’re entitled.

12

hahaha so because it’s cheap you have to put up with it??? hahahaha, you are very bad

13

Best of luck to you in your efforts. My gear works just fine.

14

@SMARTNETTT, please provide model, hardware config and full ROS export. Otherwise, no one here will be able to help you.

15

The price of the product itself doesn’t have any connection with the price for guaranteed support response time. And in case when it is possible to purchase support, the (additional!) price very much depends on support terms (ticket feedback 24/7 vs. 8/5; solution time hours vs. next business day vs. weeks; vendor support vs. partner support; etc.).

With MT you’re not paying for any support so you’re not actually entitled to it. If you selected MT for a mission critical project where vendor/partner support is critical (the sound of your posts indicate it is such a project), then it was you failing to select vendor/gear that offers everything required (I don’t want to call you being cheap).