I made a post quite a while a ago, about my LHG-LTE18 behaving strangely. Really strangely. To the point where its completely unusable, and I can’t figure out what’s wrong.
After a random amount of time, the device becomes pretty unresponsive. Pings to the internet fail or take 1-2s, and local pings take forever as well. It’s not only the internet. It’s the whole device. A restart instantly fixes the issue, until next time, which might be in 1 month, or in 10 seconds. It may be stable for 30 days, or fail 150 times in a day. So random.
Anyway, this device has driven me so insane, that either I find a solution now, or switch to Ubiquiti all-together and be done with it. I’m tired.
My super quick question is this:
I see in the datasheet of the new ATL-5G-R16, that the 4G LTE part of it, is even better than the LHG-LTE18. Would I have any downgrade in performance if I buy that device ? Are the Antennas possibly tuned for 5G ? Or will I be ok ?
I don’t know if my cell tower has 5G, so for now it will be used in LTE Mode. Should I buy a new LTE18 instead ? Or just upgrade to the newer faster 5G device..?
The cost is not a problem. I want this to freaking work
I am pretty damn sad about this, cause when this works, it’s actually stupid fast. But If I can’t have stability, high-speed is irrelevant.
Looking at the thread, specially since you say even the connection to Winbox is super sluggish (and you already checked the cable between your LHG and RB5009 is fine), I would’ve opened a support ticket with mikrotik. Have you also checked CPU usage when that happens? Is it high?
Yes, the ATL 5G modem is much better than the LHG, but if your carrier doesn’t even take advantage of the superior LTE category you can’t aggregate the bands or take much advantage of it. In my opinion the upgrade is only good if you are sure you have 5G covergae, which in that case it’s going to be a massive improvement.
The only thing I’d add is 5G in many territories is governed by how close you are to a cell tower and the drop-off can be huge in comparison to 4G. Don’t forget that 700MHz is used rurally for 4G giving much better coverage (albeit slower speed) than the higher 4G bands. Here where I am (NZ), 5G uses the 3.5GHz band only (until space is made when 3G is turned off), so the coverage may only be a couple of km’s for 5G.
I agree with @ferferga. Raise a support ticket with MT with tthe device you have if you haven’t already, before you race out and buy something you’re not sure will improve anything. I’ve sold a few of these LTE18 devices previously and concur the speed can be amazing - 450/50 was the top speed I’ve had.
Have you tried resetting the config to default again? Netinstall?
@ferferga
I would’ve opened a support ticket with mikrotik. Have you also checked CPU usage when that happens?
I did open a ticket a while ago (when I first made the post), and nothing happened. I got no help, and they told me that my device is our of warranty. Which it is, but I still can’t figure out if it is e-waste by now, or something else is wrong.
As for the CPU usage, yeah I checked. Nothing there. Normal usage.
@KiwiGuy
The only thing I’d add is 5G in many territories is governed by how close you are to a cell tower and the drop-off can be huge in comparison to 4G. Don’t forget that 700MHz is used rurally for 4G giving much better coverage (albeit slower speed) than the higher 4G bands.
Have you tried resetting the config to default again? Netinstall?
I do understand that the distance plays a huge role.
And I know that 5G works at higher frequencies that tend to provide less coverage.
My Question was "If the ATL 5G will be a downgrade to the LHG-LTE18 in 4G-MODE."
The fact that I might be missing the 5G advantages at least at the moment is obvious to me.
I have tried resetting the device yes. But I haven't tried Netinstall no.
I did open a ticket a while ago (when I first made the post), and nothing happened. I got no help, and they told me that my device is our of warranty. Which it is, but I still can’t figure out if it is e-waste by now, or something else is wrong.
Even if the device is out of warranty, that covers hardware issues. I would keep insisting, capturing supout files when the issues happend and sending them to support. You still have the right to software support, in fact all Mikrotik product pages have the following text:
The device has an operating system preinstalled and licensed. No separate purchase is necessary and the product is ready to use. The device includes free software updates for the life of the product or a minimum of 5 years starting from date of purchase.
So yes, they are still providing support for you in the software side. If, based on the supout files, they confirm you that the hardware is misbehaving, then I would consider replacing, but not before.
My Question was "If the ATL 5G will be a downgrade to the LHG-LTE18 in 4G-MODE."
Yes, I’ve yet to see any 5G modem that doesn’t have a better LTE category than the LTE counterparts. From LTE18 specs:
So it is better modem-wise. However, that doesn’t mean that your carrier will allow you to aggregate the bands necessary to reach Cat.20 speeds.
If you end up purchasing it, please let me know how it goes, since I’m also looking to install one at a family’s countryside at the beginning of the next year.
If you end up purchasing it, please let me know how it goes, since I’m also looking to install one at a family’s countryside at the beginning of the next year.
Thank you very much for the information.
I will try a ticket one last time, and see what happens.
That being said, I am waiting for availability on "Getic".
That is where I am purchasing from since in my country (Greece) there are no devices available (like ever :D)
Once I receive a notification of availability, I will purchase the newer device and I will let you know.
Getic states 5th of Jan as the next date of stock.
It means that you will have access to new releases of the software (RouterOS in this case), it says nothing about those new releases fixing problems you might have been experiencing.
This said, generally speaking the Mikrotik support guys do try their best to fix reported issues and generally when an issue is reproduced and resolved the fix is included in new releases.
It is - in the best case - based on goodwill (and the good Mikrotik guys has shown over the years an exceptionally friendly customer support approach) but it has nothing to do with the promise of providing access to updates or new software releases.
I am getting all new updates. (Currently on 7.20.6)
But nothing seems to fix my problem.
The most unusual part of my problem is that it is completely random. I see no pattern.
The rest of my devices (both my Router, an RB5009 and my Switch, the CSS326-24G are working fine.
And INTERNAL traffic between my computers and servers has never had any problem.
It's the LHG that is misbehaving.
Anyway, as I've said, I will try another ticket with support and I'll take it from there.
