Board is unreparable - lol

Hardware
1

obraz
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Our school bought a MikroTik Cloud Core Router CCR2116-12G-4S+. The router sat on the shelf for a year before finally taking over the core role. After just 6 months of operation, it 'died'.

The service center here in Poland wasn't able to fix it, so I asked them to ship it to HQ for a paid repair, since the 1-year warranty had already expired. After 2 months of waiting, I got this:

Manufacturer Service: Conclusion: Charged repair has not been made. Board is unrepairable.

Is this a joke? The school paid over 1000 Euros for this box...

Generally speaking, we have MikroTik gear everywhere, but it really hurts to see that their service department isn't capable of performing a repair, even a paid one.

2

It may be some serious problem with this particular device - I’ve sent also CCR2116 for repair (warranty) with faulty NAND, and it returned repaired from MT - also by distributor from Poland

3

Doesn’t all items purchased in EU have 2 year warranties?

1 Like
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For consumer 2 years, for B2B 1 year

1 Like
5

I understand everything, but I don't get how you can leave a customer – whether it's B2C or B2B – hanging like this, especially after they've spent so much money on top-tier equipment.