cant connect to a wifi hotspot with password

I have the password for a nearby wifi hotspot. I can connect directly with my PC with no problem. When I try and connect with my micro tick groove router, it connects but will not generate an IP address and so no internet connection. Can anyone help? I’m not a tech guy, but I have gone through the setup with the dealer I purchased it from and he is at a loss. He says it’s possible that the hotspot is blocking the routers connection, but the same issue occurs at multiple locations.

Maybe you don’t get address from DHCP. Is your RB in bridge or router mode?