cant install purchased license on PC x86

RouterOS Virtualization
1

Hi! I bought a license for PC x86 RouterOS, the Software ID is the same both on mikrotik.com and on the device itself. But it cannot be installed on the device.

  1. import the attached file from email with the command ‘/system license import’ (its was done - upload this file to the router’s FILES)
  2. Entering the key with Console/Telnet:
    use copy/paste to enter the key into a Telnet window (no matter which submenu).
    Be sure to copy the whole key, including the lines
    “-BEGIN MIKROTIK SOFTWARE KEY” and “END MIKROTIK SOFTWARE KEY-”
  3. Entering the key from Winbox:
    use ‘system → license’ menu in Winbox to Paste or Import the key

none of these methods helped. I’ve tried them all. After entering license winbox asks me to reebot, but after reboot license is stil Level 1.
What am I doing wrong and how can I install it? Please help

2

This forum is not the best place for asking help with licensing problem. Please contact support instead: https://help.mikrotik.com/servicedesk/servicedesk

3

Hello im having the same problem here. How did you solve this issue?