I’ve tried searching the forum but I cannot find a thread that talks about my actual issue. I recently got my Chateau 5G and I own the Chateau 12 but I don’t experience the same kind of reset on my old device. I am thinking that there might be just an issue with my config or this is a hardware issue (actual Quectel chip onboard). Can anyone give light to this issue please.
What I have done so far:
Switched “data_interface” mode from PCIe to USB and vice versa with AT commands // AT+QCFG=“data_interface”[,
,]
Check modem temp during speed test for possible overheating, temps where normal // AT+QTEMP=?
Changed the usbspeed from default 3.0 to 2.0 // AT+QCFG=“usbspeed”[,]
Current firmware: RG502QEAAAR11A06M4G
Router firmware: 7.1.1 and 7.2rc3
I purposely downgraded to RouterOS v7.1.1 and sent a supout file to the email provided above.
I also found that manually setting the CA combination to LTE B3 + 5GNR n41 reduces the reset. I say this as my provider supports LTE B1+B3 or B3+B1 + 5GNR n41 - I notice that the reset happens frequently with thicombination.
Hello everyone,
I have exactly the same issue on a LTE12 that I bought few week ago. I have tried same releases as Szxa21 has mentioned, and updated the modem firmware to the last release available I have also opened a ticket on support (SUP-74577), but I don’t have received answer yet. On your side have you few news about this issue?
09:59:57 lte,packet,raw lte1 mbim: wdm >>> recv #0
09:59:57 lte,packet,raw 04000080 10000000 00000000 05000000
09:59:57 lte,info lte1 mbim: error: function error: not opened
09:59:57 lte,error lte1 mbim: modem’s control interface have reset (5)
09:59:57 lte,debug lte1 mbim: state 16=>0
09:59:57 interface,info lte1 link down
This should be a modules firmware issue. The log entry means that the module has crashed. Dump logs from the module should be collected and sent to Quectel for investigation.
I have the same issue with my Chateau LTE18 for the past few months. It is mostly independent for the firmware and the routerOS version. It is dependent to the LTE module temperature. The enclosure does not offer good passive cooling and with high room temperature or direct sun light and increased demand for data transfer, the LTE module shuts down. Currently, I am thinking of methods to cool it down
Even you can use some workaround, please take a minute to create a supout.rif and send it to support@mikrotik.com - all cases that way reported can “force” to build next revision of that device and do some limitation on SoC when temp is to high.. .
I changed the previous TCL modem with Mikrotik 5G and the LTE interface is resetting quite often with this error on the logs:
lte1 mbim: error: protocol error: not opened
lte1 mbim: modem’s control interface have reset (9)
lte1 link down
lte1 IPv4: xxx.xxx.xxx.xxx, DNS: xxx.xxx.xxx.xxx,xxx.xxx.xxx.xxx
lte1 link up
The sim is the same and with TCL I never had issues, now I get internet disconnections all the days
Issue found on another Chateau 5G, same operator, same issue:
lte1 mbim: error: protocol error: not opened
lte1 mbim: modem’s control interface have reset
lte1 link down
lte1 IPv4: 10.16.187.72, DNS: 151.5.216.25,151.5.216.225
lte1 link up
→ LTE firmware: RG502QEAAAR13A02M4G
RouterOS 7.6
software id = 5C6S-A37J
model = D53G-5HacD2HnD
That is still the modem crashing. It shouldn’t do that.
Check you modem firmware is latest and RouterOS is running the current “stable” before that however.
If that doesn’t work, send it to Mikrotik at help.mikrotik.com with the logs+supout as directed above.
oh boy. I have the Chateau LTE12 and only with the very latest modem firmware EG12EAPAR01A13M4G these issues (interface resets, modem crashes, LTE interruption until I reset the interface, …) have stopped.
I was hoping to upgrade to the Chateau LTE18 ax soon but now I’m in doubt if I’ll maybe face my old nemesis again with that one…
Same problem here! RG502Q-EA (RG502QEAAAR11A07M4G) crashes when 5G is enabled.
lte1 mbim: error: protocol error: not opened
lte1 mbim: modem’s control interface have reset (7)
Crash occur very often with combination: B7+B3+N78, but it’s very weird because i had the same issue during march, then april no crashes, and now crash again.
It could be my provider, but i have no issue with my phone
open a ticket with MT support.
i had this issue with the LTE12 modem and while it was never officially confirmed, Mikrotik worked with quectel and i went through one or two modem beta firmwares and workarounds and now with the latest firmware the issue has been resolved.
be aware though, that it took about almost a year from beginning to end, until the issue was finally resolved.
