I’m facing an issue with my MikroTik LTE antenna RBLHGGR&R11e-LTE6 and my RouterOS setup and would greatly appreciate your expertise in helping me troubleshoot and resolve it.
Problem Description:
Recently, I installed a MikroTik LTE antenna RBLHGGR&R11e-LTE6 in my home network. While most of my devices seem to be connecting without any problems, I am experiencing connectivity issues specifically with my Amazon Echo Alexa and Fire TV devices. Although they appear to be connected to the network, they are not providing any services.
Troubleshooting Efforts:
I have verified that the configuration of my MikroTik router is accurate, and all necessary network, firewall, and security settings seem to be in order.
The antennas on my 4G router are placed in an optimal location with good signal reception and minimal interference.
I have checked with my mobile service provider to ensure there are no network disruptions or outages in my area.
Both my Amazon Echo Alexa and Fire TV are up to date with the latest firmware and software versions, and I have attempted to restart them to no avail.
Possible Causes:
I am uncertain as to what could be causing this issue. While most of my other devices are functioning normally, it is puzzling to see both the Echo Alexa and Fire TV not providing any services. I am wondering if there might be some specific configuration settings or compatibility issues with these devices and RouterOS.
Request for Assistance:
I am reaching out to the MikroTik community for guidance and suggestions on how to resolve this problem. If anyone has encountered a similar issue or has knowledge of any specific settings or configurations that may be affecting Amazon Echo Alexa and Fire TV devices, I would be extremely grateful for your insights.
Any help or advice to troubleshoot and rectify this problem will be highly appreciated. Thank you all in advance for your valuable contributions.
Without knowing your configuration, we would only be guessing. Please export and post your configuration. To export and paste your configuration (and I’m assuming you are using WebFig or Winbox), open a terminal window, and type (without the quotes) “/export hide-sensitive file=any-filename-you-wish”. Then open the files section and right click on the filename you created and select download in order to download the file to your computer. It will be a text file with whatever name you saved to with an extension of .rsc. Suggest you then open the .rsc file in your favorite text editor and redact any sensitive information. Then in your message here, click the code display icon in the toolbar above the text entry (the code display icon is the 7th one from the left and looks like a square with a blob in the middle). Then paste the text from the file in between the two code words in brackets.
Note that I have five Echo devices and one FireTV on my home network and they are working fine via RouterOS.
Thank you @k6ccc and @rextended for the responses and suggestions so far. I appreciate your support. As requested, I am sharing the configuration of my MikroTik router in hopes of resolving the connectivity issues with my Amazon Echo Alexa and Fire TV devices.
Here is the configuration file of my MikroTik router:
# aug/02/2023 17:41:18 by RouterOS 6.49.8
# software id =
#
# model = RBLHGGR
# serial number =
/interface lte
set [ find ] allow-roaming=yes name=lte1
/interface list
add comment=defconf name=WAN
add comment=defconf name=LAN
/interface wireless security-profiles
set [ find default=yes ] supplicant-identity=MikroTik
/ip pool
add name=dhcp ranges=192.168.88.10-192.168.88.254
/ip dhcp-server
add address-pool=dhcp disabled=no interface=ether1 name=defconf
/interface list member
add comment=defconf interface=ether1 list=LAN
add comment=defconf interface=lte1 list=WAN
add list=LAN
/ip address
add address=192.168.88.1/24 comment=defconf interface=ether1 network=\
192.168.88.0
/ip dhcp-server network
add address=192.168.88.0/24 comment=defconf dns-server=192.168.88.1 gateway=\
192.168.88.1
/ip dns
set allow-remote-requests=yes
/ip dns static
add address=192.168.88.1 comment=defconf name=router.lan
/ip firewall filter
add action=accept chain=forward comment="defconf: accept in ipsec policy" \
ipsec-policy=in,ipsec
add action=accept chain=forward comment="defconf: accept out ipsec policy" \
ipsec-policy=out,ipsec
add action=fasttrack-connection chain=forward comment="defconf: fasttrack" \
connection-state=established,related
add action=accept chain=forward comment=\
"defconf: accept established,related, untracked" connection-state=\
established,related,untracked
add action=drop chain=forward comment="defconf: drop invalid" \
connection-state=invalid
add action=drop chain=forward comment=\
"defconf: drop all from WAN not DSTNATed" connection-nat-state=!dstnat \
connection-state=new in-interface-list=WAN
/ip firewall nat
add action=masquerade chain=srcnat comment="defconf: masquerade" \
ipsec-policy=out,none out-interface-list=WAN
/system clock
set time-zone-name=Europe/Madrid
If any of you notice any specific configuration settings that might be affecting the connectivity of my Amazon Echo Alexa and Fire TV devices, please let me know. I am open to trying any suggested changes or troubleshooting steps to resolve the issue.
Once again, thank you for your time and assistance.
I am thrilled to share an update regarding the connectivity issues I was facing with my Amazon Echo Alexa and Fire TV devices through my MikroTik 4G router. After some thorough investigation, I am pleased to announce that the problem has been identified and resolved.
It turns out that the issue was not with the MikroTik router, but rather with my 4G service provider, DIGI. They had implemented certain limitations on access to streaming services, specifically when consumed through the Fire TV device. As a result, streaming services were restricted when accessed via Fire TV. Surprisingly, access to these services was not affected when used on other devices.
Additionally, there was a separate issue with accessing services through the Echo Alexa device, which was also related to restrictions imposed by the same service provider.
I want to extend my gratitude to this community for all the support and suggestions provided throughout this troubleshooting process.
For anyone experiencing similar connectivity issues with streaming services through a Fire TV or Echo Alexa device, I recommend checking with your 4G service provider to see if they have any limitations in place that might be affecting these specific devices. It is worth exploring alternative service plans or reaching out to the provider to see if any adjustments can be made to address the restrictions.
Once again, thank you all for your time and assistance. I am incredibly grateful for the knowledge-sharing and camaraderie within this community.
I would like to express my gratitude to all of you for your support and guidance in my previous posts while I was trying to resolve connectivity issues with my Amazon Echo Alexa and Fire TV devices through my MikroTik network. After conducting further research, I have reached an important conclusion: the problem is not related to my LTE internet service provider (Digi) but is instead linked to the configuration of my MikroTik RBLHGGR&R11e-LTE6 antenna.
My primary goal is to use the MikroTik LTE antenna to provide internet to a TP-LINK router, which then generates a Wi-Fi network that all my home devices connect to. However, I am encountering difficulties in configuring the antenna, including firewall setup.
Since this community has been extremely helpful in the past, I would like to seek your assistance and guidance on how to properly configure the MikroTik RBLHGGR&R11e-LTE6 antenna for my network. This would include aspects such as:
Basic antenna configuration to establish a reliable connection with my LTE internet service provider (Digi).
Firewall configuration to ensure network and device protection.
Any other advice or best practices that you can share to optimize antenna performance and overall network operation.
I deeply appreciate any suggestions, guidance, or experiences that you can share with me. I am willing to learn and follow your recommendations to ensure that my network operates efficiently and securely.
Please, if you require additional details about my current setup or any other relevant information, do not hesitate to ask. Your assistance will be of great value in this process.
I hope you’re all doing well. I wanted to provide an update on my network issue. As suggested (thank you John Trivolta!!), I added the following firewall rule:
However, after implementing this rule, I regret to report that there has been no noticeable improvement in the connectivity issues I’ve been experiencing with devices like Alexa and FireTV.
To recap, the problem appears to be related to certain streaming services and my devices’ ability to connect to them. While I can navigate menus and perform basic tasks on my FireTV, I encounter difficulties when attempting to stream content. Alexa, on the other hand, often indicates a loss of connectivity by displaying a red light and responding that she can’t understand my requests.
I appreciate any additional suggestions or insights the community may have regarding this issue. It’s been a bit puzzling, and I’m eager to resolve it.
I wanted to share a recent experience I had with my MikroTik router that may be helpful to others. I was encountering connectivity issues with my Alexa and FireTV, and after trying various troubleshooting steps, I decided to enable the “Bridge All LAN Ports” option in the LAN interface configuration.
Surprisingly, this change resolved the connectivity problem (apparently) I was experiencing with the Alexa and FireTV. While I don’t have a detailed technical explanation for why this happened, it appears that adjusting the LAN port configuration in this manner improved communication between devices on my network.
For those facing similar issues or looking to optimize their network configuration, you might consider exploring the “Bridge All LAN Ports” option in your MikroTik router settings. Keep in mind that network configurations can vary, so it’s essential to understand the implications of this change for your specific setup.
I hope this information is helpful to others who may be experiencing similar connectivity challenges. If you have any insights or additional advice regarding this option, please feel free to share them in this thread.
I’m reaching out once again for assistance with a perplexing issue. After a few hours of seemingly normal operation following the recent change involving the “Bridge All LAN Ports” option, I’ve encountered a recurrence of problems with my Alexa and FireTV connectivity. These issues have resurfaced, and I’m struggling to identify any logical or causal relationship with other factors.
I’ve checked my router’s settings, reviewed the firewall configuration, and even tried different approaches, but the problem persists. I’m at a loss as to what might be causing this intermittent issue.
Has anyone experienced a similar situation or have insights into what might be causing these sporadic connectivity problems with specific devices like Alexa and FireTV? Your expertise and suggestions would be greatly appreciated.
I’m eager to resolve this issue and maintain consistent connectivity for all my devices. Any guidance or troubleshooting tips would be immensely helpful.