Daily reset | IP hotspot user

RouterOS General
1

Hello everyone,

I’m new to the forum and would appreciate some advice regarding a Hotspot setup.

I am currently running a simple configuration where users are allocated 1GB of data per day, and the quota is reset nightly via a scheduler.

Issue is that some users are reporting that they receive the “traffic limit reached” message well before consuming the full 1GB of data.

I have the same configuration deployed at other sites without any similar complaints. Any insights would be greatly appreciated.

RouterOS 7.21.2

model = RB2011UiAS

/ip hotspot user profile
add name=1000MB_Profile rate-limit=1M/1M

/ip hotspot user
add limit-bytes-in=1000000000 limit-bytes-out=1000000000 name=user1 profile=1000MB_Profile

/system scheduler
add interval=1d name=reset_quota on-event="/ip hotspot user reset-counters" policy=ftp,reboot,read,write,policy,test,password,sniff,sensitive,romon start-date=2025-09-06 start-time=23:59:59
add interval=1d name="disconnect user" on-event="/ip hotspot active remove [find]" policy=reboot,read,write,test,password,sniff,sensitive,romon start-date=2026-02-11 start-time=23:59:30

2

Hi,

I want to ask you, no offence: Isn't the "limit reached" selfexplaining enough?

For me eg. someone listens to the streamed music or browses TT/YT/video heavy portals that tend to load videos without demand. The result is limit reached. Try to check transfer data for each user and you will find the answer.

3

And how can he say that?
Where's the evidence?
And how much is this difference?
How does he measure it?
Does he say he used "only 931 Mega of 1 Giga"?

(1000000000B = 1GB = ~931MiB)
(1745337664B = 1GiB = ~1745MB)

4

@rextended
Quote of the day (Dr. House M.D.) :wink:

“I don't ask why patients lie, I just assume they all do.”

2 Likes
5

I had someone body tell me once that “they had not downloaded a single thing all day, all they had been doing was watching Netflix. How could that have used all their data, the system must be broken”

6

It seems to me that more than help with RouterOS, you need a teacher to teach customers about data...

Netflix all day, maybe on multiple devices...
I believe the gigabytes will run out in... 1 hour?
Calculate how long it takes to download 1G with a continuous download...

Data usage on Netflix varies depending on video quality,
ranging from about 0.3 GB (300 MB) per hour for low definition (360p), to over 7 GB per hour for Ultra HD (4K).
Standard definition (SD) consumes about 0.7-1 GB/hour,
while high definition (HD) consumes about 3 GB/hour.

7

Dude chill out - it was funny story about someone who did not understand data….. I was not asking for any help, just mentioning something funny someone said to me once.

8

? :face_with_raised_eyebrow:

9

Yep, do an investigation of how much data they get before they are cut off. Really, that would be basic information to establish that there is actually a problem. And to share with us.