Disconnected HotSpot Users

RouterOS General
1

Hello to all,
I am desperate looking for an answer regarding the following issue I am facing.
I have installed in two hotels the RB2011UAS in a hotspot deployment. I have created the users manually through the command line by adding the commands below for each already configured profiles of ONEDAY, ONE WEEK, AND TWO WEEKS.
“ip hotspot user add profile=ONEDAY limit-uptime=1d server=hotspot1 name=1Dstp password=1Dstp”
“ip hotspot user add profile=ONEWEEK limit-uptime=1w server=hotspot1 name=1wt3r password= 1wt3r”
“ip hotspot user add profile=ONEDAY limit-uptime=2w server=hotspot1 name=2w593 password=2w593”
I have created 960 users of each above profile so that the receptionist will have enough stock to give to the customers.

The problem i am facing is that for some reason i cannot yet explain, customers are disconnected before reaching their uptime limit of the above time period configured. So i get complains from 1day customers that are disconnected before reaching 24 hours of use, or from 1 week customers that buy the voucher on Sunday and are disconnected on Friday with no obvious reason.

can anybody help me with that?
Please i am desperate trying to figure what is going wrong.
Thanks in advance
Kostas

P.S the above configuration already worked last year with no problems but with a different Router of 6.4 if i remember correct. Now we have the 6.10.
Attached are the hotspot exports of the two hotels
village.rsc (230 KB)
bay.rsc (231 KB)

2

I’m checking the script,

On the TWO WEEK user profile, you have activate “transparent-proxy=yes”, you have set proxy accordingly or is a mistake?

About the time, have you check if the NTP of the routerboard is working?

Try with new 6.12 or is still not working revert to 6.7.

Have a good luck.

3

Thank you very much for your response,
regarding the proxy yes it was mistakenly enabled,
as far as NTP i have checked it and is working as it should be.

[admin@Bay_2011UAS_CP_4.2] > /system ntp client print
enabled: yes
mode: unicast
primary-ntp: 192.168.7.100
secondary-ntp: 83.212.114.205
poll-interval: 15m
active-server: 83.212.114.205
last-update-from: 83.212.114.205
last-update-before: 4m32s770ms
last-adjustment: 104ms231us

[admin@Vill_RB2011_CP_9.2] > /system ntp client print
enabled: yes
mode: unicast
primary-ntp: 192.168.7.100
secondary-ntp: 83.212.114.205
poll-interval: 15m
active-server: 192.168.7.100
last-update-from: 192.168.7.100
last-update-before: 12m30s160ms
last-adjustment: 19ms221us

Something that haven’t told you before is that we are running the NTP over VPN (192.168.7.100).
We had a problem with the VPN and we could not reach the NTP server. During this period (VPN down) we configured the vouchers told you before. After the VPN was restored we are experiencing the all those problems. Now the NTP is synched but we still have issues. Do you think it has to do with it? Should i try removing the users and reapply them ?

4

May be your problem was the Idle-Timeout attribute in the user profile. There is a default value. I recommend you to increase this value.

In hotpost instance there is a attrubute keep-alive. It triggers when a username is disconnected from your networks. Play with this value too.

5

Hello and thank you,
idle-timeout is 1 hour, i think that is enough for a user remains idle for so long it should be kicked out.
Keep-alive is also 30 minutes which is long enough for checking a user availability.

I believe it has to do with the time the VPN went off and had not correct clock on the routerboard but i am not sure and i do not know how to fix it

6

Mmm… fascinating…

I’m still convinced than the problem are on the NTP…

About solving the probmem, remove and reapply is a temporary solution…
You need a good NTP or a good UPS…

7

Hello again,
I am still experiencing the problem i mentioned above.
I think i know what is the problem but i would like a second opinion for this.
I have setup the users profile to be shared among three devices so that a user with more than one device can connect with the same username/password.

I need to clarify the thing with the limit-uptime applied for every user. When there are more than one users with the same username/password (shared users) connected to the hotspot does the limit-uptime is applied cumulative for all users or each of the shared users has his own uptime?

please advice
Thanks and regards
Konstantinos