Email Notification Configuration Problem

I have been trying to configure Dude to email me when a device/service fails to respond. But I have found that the Exchange server returns a xxxx 500 error in the smtp logfiles.

Has anyone come across this problem? if so any help in solving it would be much appreciated.

Thanks in Advance.

After trawling the net for info, it seems that the problem is some firewalls only allowing 7 specific smtp commands through rather than all. So it looks like Dude uses EHLO rather than HELO to initiate the connection to the smtp server.