I have had a problem with email notifications when a device goes from up to unstable, up to down, and down to up. Using newest beta. First of all I do get the emails to come to my email address. Now there are two places to enable notifications, under settings for the network map and under each device. Where should I enable them at? Also, when something changes state I always get 2 emails. The sensitivity is also very strong, is there a way to adjust that. In the user manual there isn’t much about notifications, it would be nice to have some resources to read through. Thank You.
I running Beta 12. I have the notification set in both the map and per device as I have different notifications depending on the device type (tailored text per device type). I only get one email per device per state change.
For sensitivity, you can change the number of retry timeouts, before a device is declared down.
Under Notification you have:
-Delay
-Repeat Interval
-Repeat Count Under Individual Network Map you have:
-Probe Interval
-Probe Timeout
-Probe Down Count
Under Individual Devices you have:
-Probe Interval
-Probe Timeout
-Probe Down Count
Now I am curious as to how the settings under Individual Network Map work in conjuction with Individual Devices. Do Network Map settings apply to all devices under it or do you have to change specific settings under each Individual Device? Also any help on what Repeat Interval and Delay under notification do would be helpful. I received upwards of a 1000 emails last night so it is my settings are too sensitive.
I believe it’s as follows:
Repeat count is how many times the services should be down when polled to be considered really down.
So when a service is down, it will be checked again for [Repeat Count] times every [repeat Interval]. If then still down, you will be notified after [Delay].
So when setting the count to 1 and interval to 10 seconds, a service is not considered down if it’s up 10 seconds after going down.
I also found this to be a problem initially, and it turned out to be that Dude alerted once for a state change from up to unstable, then for the state change from up to down.
You seem to have selected the items that are most logical, like I did, but I ended up just keeping up to down and down to up.
Regards
Paul
ok, I have been trying to figure out this notification thing all day. Here is what I have found.
Delay- Time waited to sent out notification. I had to install some smtp server on my xp machine to make the email thing work, and it has a little counter on it of how many email it sends out, so I watched the counter as I changed the delay and it took however long I set the delay to for the email to be sent.
Repeat Interval–This is how long to wait until you want it to ping again to see if the device is still down.
Repeat count- How many emails you get. If this is set to 5, and the interval is 1 minute, you would get one email per minute for 5 minutes.
So correct me if I am wrong but that seems to be how it is working for me.