We had big storm yesterday evening, causing several interruptions of electric power. I was too surprised after login into one random selected RB333 this morning. There was opened window “your license is not valid” with contdown how many hours it will remain works.
License status before the storm - it was updated into new format XXXX-XXXX (once I went through all our RBs inside network and made this update). There was stored license .key file in RB during this license update.
So, when I saw irritating countdown, I tried to import license from stored .key file. Reboot was requsted, so OK for reboot. After reboot it seems good, but there is upgradable only to version v3.x, not to v4.x as before the storm yesterday. I tried to use button Update License Key, but error message failed: this key is upgraded and have changed software ID!
Knows somebody what happened, what should I do to fix it fully?
Greetings!
Can I kindly ask you for your help?
I’m experiencing the same problems as described in this topic.
I’ve wrote to your support (Ticket#2013082766000298), a week ago but still no answer.
Should I wait more, or you don’t support that software misstakes anymore?
Please, note that older versions of MTOS (not later than 4.0beta2) are still working with my old soft ID.
But I need to use 6.2.
Special thanks in advance!
PS: Mr. Normis (or someone from the support) please help me!
Hi!
The strange thing was happened with RB600.
Running on v3.27 many years, once after reboot it showed me the countdown, as if it couldn’t have any license.
I don’t remember all the actions that I did, maybe I has tried to update license. Finally I imported the same license that it has (7-chars), theh, after reboot, it become running as normal, without a countown.
But it become upgradable up to v3.x only. I tried to upgrade/downgrade to v3.30, v3.20, v3.25, but I can’t upgrade to higher versions.
Please help me to fix it.
Thanks!
