hi guys.
dont u think there is sticky FAQ sticky thread needed in all forums?
questions are keep asking many times in different threads and many people dont get their answer because it was already answered.. and many of them asked many times.
Please some moderator post an sticky thread where people can propose their question and get the answer so we dont have post it again…
Thanks
isn’t there a big different between wiki and FAQ? even there is FAQ inside wiki… there may be a lot of how-to to read but question and troubleshooting is different thing in my opinion…
There are hundereds of questions answered in this forum, but it is not organized so far
it's always good to have more than one place to look for answers. we have the forum, the wiki, the manual and the support. some people have trouble finding any of these, and another site just won't help these people. we have a lot of information already.
There you have it - the full range of help resources. Still need more?
with all the respect,
manuall is poorly written and organized, chapters are in mess and there is very little troubleshooting on each topic. As a matter of fact there is no troubleshooting on most topics.
if you need detailed examples, or have some FAQ style questions - WIKI
WIKI was very limited on information as far as I checked and yet again it did not have troubleshooting or at least I couldn’t find it, maybe it need to be more obvious to see.
if you stil have troubles undestanding - ask in the forum, or search it’s archives
it is good that we can search in archive and that’s the only thing left for me to do but always not appropiate keyword will help.
at the same time most of old archive threads are locked so I cannot asked the latest status of problem
if forum users can’t help - ask mikrotik support
well, of course I can do it but I am saying don’t you want to people find their answer faster while you do the less job?
if your problem is related to complex setup or you simply want someone else to do it - hire one of our consultants
it is first time I can see we can hire consultants from mikrotik, can you give me a link on that in your website? how do I submit my sitauation and what are the charges?
basically, I must say this thread is not just my problem, it is part of your problem, your job is more difficult to answer people one by one, on many occasion repeated question while it was already answered.
so why not make a new forum called FAQ and post all sticky in there in three section… in more organized way of knowing is the issue resolved yet or no? for example ARP issue on the other thread.
and also there is no RESOLVED mark on threads to know if this is gonna be a helpful thread or technical people have to look to answer it.
Let’s make it better.
Thanks.
maybe you haven’t noticed, but the manual is 640 pages and the features that the users contstantly request, all require additional manuals. with all due respect, writing a manual takes a lot of time.
it is not limited in any way, it describes all basic functionality.
the wiki is maintained by the user community, if there is not enough information for your needs, it’s only because there has not been enough contribution. we don’t have enough resources to maintain this ourselves.
if you haven’t seen the consultants list, then it completely explains all your problems with finding information. have you ever clicked on support button on mikrotik.com ?
I still don’t get it.
based on you write here, your answer is NO to create a FAQ section on this forum? to transfer valuable posts that have resolved mark on them?
Thanks
based on what will you tell wether a post is resolved or not? who would do this if we have 40000 posts?
As I already explained, we do have all the information and help available online. Just because one person cannot find it, doesn’t mean it doesn’t exist.
Maybe we can start from today? for example (vbforums.com) has this option and once people got their answer will check it in their thread as resolved…
or check tektips.com, there is FAQ section for each forum (they have hundreds of forums) so before you ask the question you can check it there and it is very useful u know…
I’m sure you can find a mod on phpbb.com to add these features to this forum easily.
Is it very difficult to make a list of commonly asked questions?
Such list can be created by users in the wiki. The wiki is for specific questions with specific answers. The forum mostly has long discussions over some topic, and it is hard to find the specific answer, even if it is there. I will see if there is such mod, but i doubt it