Hi all,
Newbie here. I just rebooted a CCR1036-8G-2S+ which has been offline for ten months. Old firmware was 6.38.1. I always thought that rebooting the device would update the firmware automatically but 6.38.1 is apparently the firmware loaded on the day of installation (February 2017).
I log in via Winbox and click download and install in the quickset menu. Router reboots but firmware stays on 6.38.1. I tried just download and reboot manually, nothing. Also downloading the CCR TILE Main Package on my PC and dragging it into the Files folder in Winbox does not help. It remains on 6.38.1.
There is a custom configuration file loaded and I’m scared to lose this. How can I update the firmware without losing all settings that the IT guy programmed last year?
Thanks!