Franklin M600

I’ve got a new card from sprint. The ppp interface comes up and I show an IP address and default route but I can’t ping anything and the interface goes back down.

[admin@RB443UAH] > interface ppp-client print
Flags: X - disabled, R - running
0 R name=“ppp-out1” max-mtu=1500 max-mru=1500 mrru=disabled port=serial0 data-channel=0 info-channel=0 pin=“”
user=“user” password=“user” profile=default phone=“#777” dial-command=“ATDT”
modem-init=“ATQ0 V1 E1 S0=0 &C1 &D2 +FCLASS=0” null-modem=no dial-on-demand=yes add-default-route=yes
use-peer-dns=yes keepalive-timeout=0 allow=pap,chap,mschap1,mschap2

[admin@RB443UAH] > ip route print
Flags: X - disabled, A - active, D - dynamic, C - connect, S - static, r - rip, b - bgp, o - ospf, m - mme,
B - blackhole, U - unreachable, P - prohibit

DST-ADDRESS PREF-SRC GATEWAY DISTANCE

0 ADS 0.0.0.0/0 10.112.112.127 1
1 ADC 10.112.112.127/32 10.64.64.79 ppp-out1 0

[admin@RB443UAH] > ip address print
Flags: X - disabled, I - invalid, D - dynamic

ADDRESS NETWORK INTERFACE

1 D 10.64.64.79/32 10.112.112.127 ppp-out1

[admin@RB443UAH] > ping 4.2.2.2 interface=ppp-out1
HOST SIZE TTL TIME STATUS
4.2.2.2 timeout
interface is not ready for data transmition
19:01:02 async,ppp,info ppp-out1: initializing…
19:01:02 async,ppp,info ppp-out1: waiting for packets…
19:01:02 async,ppp,info ppp-out1: dialing…
19:01:02 async,ppp,info ppp-out1: terminating… - could not acquire serial port
19:01:02 async,ppp,info ppp-out1: disconnected
19:01:03 async,ppp,info ppp-out1: initializing…
19:01:03 async,ppp,info ppp-out1: waiting for packets…

Any idea what could be the problem? I’m not sure what else to look at at this point.

thanks,
Paolo