Generate Key License Level 4 Error, Failed to create license

Hi,

I want to ask

I generate level 4 key form my mikrotik.com account, but the result failed to create license. I do this three times, and reduce 3 of my prepaid keys.

When i check ini HIstory my prepaid keys, it show but cannot see the license key.

Is there error on mikrotik.com website? or anybody know about this case?

Please see the attachment

Thank You
key4.PNG
key1.jpg

contact support@mikrotik.com, provide software-id and your mikrotik.com username

Thank you, already get answer from support