I generate a report for all my users from the beginning of a current period until tomorrow in order to get as current a statement as possible and one user is missing from the list although he is current and had usage logged against him. If I generate the same report to yesterday’s date he is there with all the others. His configuration is the same as everyone else’s (so far as I can see) and he is currently registed on RADIUS. Another client who hasn’t been active in the last three days is there on the list. Beats me!
I generate a report for a single day (25/11/06 - 25/11/05) and it lists only two users, one for that day and the missing one from above for a period beginning 19/11/05 - although I know other users were active that day, including myself. Puzzling.
The version is 2.9.34.
This has to make me worry how reliable User-manager’s accounting/reporting is, because if it’s wrong it could cost me money or, perhaps even worse, lead me to charge clients for data they genuinely didn’t use which could seriously damage my reputation and even land me in court.
Yes, read that thank you. The problem is that I CAN generate reports for ALL my users for periods up to and including the previous day, but if I generate a report for ALL my users for a period including the current date or to a future date it does so for all my users except one - always the same one - as if that one user has ceased to exist.
When I generated a report yesterday to yesterday’s date he wasn’t there. When I generate a report today to yesterday’s date, he is there along with all the others.
This anomaly complicates my life, and like the one outstanding crossword clue you can’t solve irritates me far beyond its importance.
We need to check your issue, it would be greate if you would make ‘read-only’ customer on the particular router, then we can login and troubleshoot problem more quickly.
can you send an export file to support, so we can see some of your credits and sessions? or you could make a user for support so we can log into your router and see. contact support [at] mikrotik .com