Fully agreed, but unfortunately this is a normal way of (non)communication from MikroTik. What is much worse is the fact that forum administrators are deleting posts with negative feedback about the company behavior as a whole - no, it’s not a fairy tale, but mine real experience. When I wrote negative feedback to thread about new LTE products, and said that instead of launching tons of new products, instead of blaming their customers that they are using “cheap China phones” (see http://forum.mikrotik.com/t/xiaomi-phone-low-wifi-tx-rate/93622/1) and completely ignoring this really long time problem, MikroTik should think MUCH more about the issues they have on table for really long time and no one cares, my post was deleted.
I do not want to blame anyone, other vendors have also their issues, but what makes a difference is the way of treating their customers and support level. I can accept the fact that some products have issues (well, it should not be the case for 22 years old company), but I am OK with it if I know that vendor cares and is actively working on the solution. Everyone can make a crap sometime…
I can also accept the higher price for products when I receive a really high quality, well tested and fine-tuned product with good support. Simply, low price of the product CAN’T be an apologize for such a big issues.