I confirm that the hAP AC2 is capable of gigabit speed with PPPoE.
Are there any queue or any limiting settings in firewall? What is the CPU usage on full bandwidth using?
If possible, do a netinstall with a latest version, with no default config and set up PPPoE session only (and of course the minimal things to be able to reach the internet, e.g. NAT or DHCP server for lan device)
You need to check fast track counters in firewall. They must be increasing. Also check /ip/settings/print. It should show fast track active and fast track counters > 0.