hAP AC3, Intel Wireless, 5Ghz

[rchovan]

Hello,
I have issue with my hAP AC3 router and Windos 10 + Intel Wireless AC 9560 card. I can’t see 5Ghz WiFi on my hAP AC3 router. But I can see different 5Ghz networks in my office and I’m able to connect to 5Ghz network in different locations (office, cafes, etc.. ) My Android phone can see 5Ghz network from my hAP AC3 router and it is able to connect to it. So this is very strange issue.

I’m using CAPS-MAN together with 4 devices

• 0 state=“Run” name=“[DC:2C:6E:4B:EC:C4]” radios=2 address=127.0.0.1/59550 board=“RBD53iG-5HacD2HnD” serial=“F34E0F61C06C” base-mac=“DC:2C:6E:4B:EC:C4” version=“7.3.1” identity=“hap_ac3”
  
  
  
• 1 state=“Run” name=“[C4:AD:34:47:6B:3C]” radios=2 address=C4:AD:34:47:6B:3C/51708 board=“RBcAPGi-5acD2nD” serial=“BECD0B4E0DAB” base-mac=“C4:AD:34:47:6B:3C” version=“7.2.3” identity=“cap”
  
  
  
• 2 state=“Run” name=“[B8:69:F4:5D:2D:20]” radios=2 address=B8:69:F4:5D:2D:20/48353 board=“RBD52G-5HacD2HnD” serial=“9EF709C73784” base-mac=“B8:69:F4:5D:2D:20” version=“7.2.3” identity=“hap_ac2”
  
  
  
• 3 state=“Run” name=“[D4:CA:6D:67:87:06]” radios=1 address=D4:CA:6D:67:87:06/62558 board=“RB751G-2HnD” serial=“3A6502E49B29” base-mac=“D4:CA:6D:67:87:06” version=“7.3.1” identity=“routerboard”

This is my network card

netsh wlan show drivers

Interface name: Wi-Fi

    Driver                    : Intel(R) Wireless-AC 9560 160MHz
    Vendor                    : Intel Corporation
    Provider                  : Intel
    Date                      : 15. 3. 2022
    Version                   : 22.130.0.5
    INF file                  : oem144.inf
    Type                      : Native Wi-Fi Driver
    Radio types supported     : 802.11b 802.11g 802.11n 802.11a 802.11ac
    FIPS 140-2 mode supported : Yes
    802.11w Management Frame Protection supported : Yes
    Hosted network supported  : No
    Authentication and cipher supported in infrastructure mode:
                                Open            None
                                Open            WEP-40bit
                                Open            WEP-104bit
                                Open            WEP
                                WPA-Enterprise  TKIP
                                WPA-Enterprise  CCMP
                                WPA-Personal    TKIP
                                WPA-Personal    CCMP
                                WPA2-Enterprise TKIP
                                WPA2-Enterprise CCMP
                                WPA2-Personal   TKIP
                                WPA2-Personal   CCMP
                                Open            Vendor defined
                                WPA3-Personal   CCMP
                                Vendor defined  Vendor defined
                                WPA3-Enterprise GCMP-256
                                OWE             CCMP
    IHV service present       : Yes
    IHV adapter OUI           : [00 00 00], type: [00]
    IHV extensibility DLL path: C:\Windows\system32\IntelIHVRouter08.dll
    IHV UI extensibility ClSID: {00000000-0000-0000-0000-000000000000}
    IHV diagnostics CLSID     : {00000000-0000-0000-0000-000000000000}
    Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

Screenshot from Android phone

Screenshot from Windows 10

Nothing special in logs:

08:56:16 caps,info 5g-hap_ac3-1: selected channel 5180/20-Ceee/ac/P(23dBm)
 08:56:28 caps,info 5g-cap-1: selected channel 5180/20-Ceee/ac/P(23dBm)
 08:56:41 caps,info 5g-hap_ac2-1: selected channel 5180/20-Ceee/ac/P(23dBm)

Here is my confg:
ac3.rsc (6.18 KB)
Already tried:

• reset network config on windows
  
  
  
• installed latest drivers
  
  
  
• tried changed country to etsi
  
  
  
• tried changed country to etsi outdoor and installation outdoor

Any help ?

[rchovan]

Here is image, that same wifi on same device can connect to UniFi 5Ghz network

[rextended]

You have left the serial number on export, and you worry about censoring private ip addresses?

[rchovan]

hAP AC3 is my own, I’m not aware of any issue if someone will see my router serial number. Is there any ?
And yes I have censored private IP, because it is not my home network, NDA, company policy, … etc..

[rextended]

Really you do not know the difference between private IP space and public IPs?

For example, from your 4 serial number I deduce than you are at home, not at work, and you use TES Media,
instead from 192.168.x.x is impossible to deduce anything, because also my internal network have the same IPs,
is impossible to deduce what are the 512 IPs allocated, from the Upc Broadband service, for your organization.

[Larsa]

@rchovan, what Extended forgot to mention is that pubic ip or a serial number can be backtracked if your router ip cloud service is enabled using serialno + sn.mynetname.net ie “529c0491d41c.sn.mynetname.net”.

Most of the times it’s not a big deal if the router is well protected but if you are located in a country where the government is spying on it’s citizens it might advisable to clear out that info it when showing the export in a public forum.

[Ca6ko]

@rchovan
You did not make the correct wifi settings. You need to reset the router to factory settings and configure everything manually again, without pushing settings you don’t understand.
When setting up multiple access points you need to understand the radio wifi settings level L1. Do these include frequency (channel) group of non-overlapping channels, channel width, access point power. In your configuration, these settings are not made correctly. Although these settings do not affect the connection of your device, they affect the quality of the network as a whole. The connection is affected by the settings of Rates, which will become correct after a factory reset, and do not touch them again, if you do not understand the issue let them stand by default.
PS The recommendation: is to replace in the caps-man provisioning action=create-dynamic-enabled on action=create-enabled

[rchovan]

@Ca6ko
changed caps-man provisioning action to create-enabled, but same result. Can’t see 5Ghz network on my laptop. About rates, they are all in default, I don’t changed any rates for 5Ghz config. So I have removed 5G configuration from CAPSMAN and created new one. After that I can see my 5ghz network in list and I can connect to it.

But it connects only at 150/260 Mbps rates, my ISP connection is 300Mbps and max network connection should be 867Mbps.

Is there a way how to fine tune it, so not only Android phone, but even my laptop can connect at 867Mbps ?