hap ax3 random wireless disconnects

After many weeks of testing with different wireless devices and reading (+ testing) all the 7.15.X changelog, v7.14.3 was promoted as very stable for me, despite some “nice to have” features and no relevant fixes (for my use case) of latest release, I suggest to skip.
v7.16beta seems nice to try. Good luck!

Latest 7.16beta4 does not solve the problem.

I’m also having wifi issues on my mikrotik ax3. Unfortunately 7.15.2 doesn’t solve this problem… I’m still waiting for a solution from Mikrotik developers.

Before the update to 7.15, everything worked fine and there were no such problems. I have already tried different settings, they do not solve the problem in any way.

I would also like to point out that the programs (winbox, webfig, mobile application for iOS) for configuration have a different interface for the “Reselect Interval” parameter, which also complicates the configuration of the router and can even create random errors in the configuration.

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Hi, same behavior about reselect interval

Hi,

Did you try changing security to WPA2-PSK only and Management Protection to disabled?

I have had similar issues/inconsistencies and this seems to have helped (although it is certainly not an ideal solution). I am currently at 7.15.2, so I have yet to do more testing with newer ROS versions.

No, I didn’t try. I have devices that do not support wpa3 and there are devices that support it, I want those devices that support wpa3 to work through wpa3, and those that do not also have the ability to connect to Wi-Fi. That’s why I have wpa2 and 3 enabled. Control protection cannot be turned off if wpa 2 and 3 are used.

i have same problems with all of my cap ac xl with capsman, i have 4 ssids and see, that capsman made new wifi slave interfaces with same mac as the main wifi interface, other wifi slaves have not the same mac, i think there is a problem with mac adresses for the slaves. i hope mirkotik will fix this

Same here on my hAP ax2 (7.15.2)

Can you enable logging on your device 9D:08? maybe you see a reason there why it disconnects.

How I can enable logging for a device?

Although “Can you do xxxx?” is frequently used as a polite form of “Do xxxx!”, the same wording may surprisingly mean an actual question :slight_smile: Some devices support logging and some don’t, and since the MAC address of your device in question is private, it is not possible to find out the vendor, so it is not possible for anyone but you to know whether it is a computer, a mobile phone, or an IoT device, and hence whether logging is supported.

Other than that, is only that single MAC address affected in your case?

NO he is not doing anything wrong
WHY, because there is no PROPER process, nor guidance.
Setting up wifi on AX is shit show of inconsistency.
So please do not blame the poor user, thrown into the meat grinder of completely useless MMI performance.

Depends on the device. If it is a PC or alike it may be easier to access log files than on an iphone (still possible IIRC). But to avoid confusion: I mean logging on the affected device itself. You see a regular disconnect in your AP logs. But you don’t know why the client disconnected. That information is not available - except on the client itself.

This was one of suggestions of MikroTik support guy. I can tell that this didn’t solve disconnect problem neither on 7.15 nor on 7.15.1 on hap ax3 device (haven’t tried 7.15.2 yet, but since there are no changes to wifi-qcom driver, I don’t see a reason to give it a shot). I did try a bunch of configurations starting from the one after reset button, ending with a bunch of tweaks and sending around 10-15 supout files - no luck. It now became inconvenient for me to reboot the router here and there to upgrade to 7.15 and rollback again to working firmware after another tweak didn’t do the trick, so I gave up on this and now use 7.14.1 until some information on disconnects show up. The only consistent thing I’ve noticed is that the more load on the network was done, the more chances to disconnect occur. So the connection could be “stable” for hours if I just leave device working, and could drop each 15 minutes while e.g. watching YouTube.

Update 7.15.3 does not solve the problem

This seems to not happen until “wifi-qcom” note appears in a patch-note (which is not the case for 7.15.3 nor beta branch)

Greetings!
Here is my configuration. I haven’t noticed any problems with it on either 7.15.x or 7.16.x versions of ROS. I use the same configuration with CAPsMAN.
Laptop - Acer with Intel(R) Wi-Fi 6 AX201 160MHz network card.
Drivers for the network card are the latest from Intel’s site.

# 2024-08-05 16:52:47 by RouterOS 7.16beta7
# software id =
#
# model = C53UiG+5HPaxD2HPaxD
# serial number =

/interface wifi channel add band=2ghz-ax disabled=no name=Home-2.4GHz-auto-AX reselect-interval=1h..1h30m width=20/40mhz
/interface wifi channel add band=5ghz-ax disabled=no name=Home-5GHz-auto-AX reselect-interval=1h..2h skip-dfs-channels=10min-cac width=20/40/80mhz
/interface wifi datapath add bridge=bridge-LAN disabled=no name=datapath-loc
/interface wifi security add authentication-types=wpa2-psk,wpa3-psk connect-priority=0/1 disable-pmkid=yes disabled=no encryption=ccmp ft=yes ft-over-ds=yes group-key-update=1h management-protection=allowed name=secur-Home passphrase=xxxXXXxxx wps=disable
/interface wifi steering add disabled=no name=steering-Home neighbor-group=NG-Home rrm=yes wnm=yes
/interface wifi configuration add chains=0,1 channel=Home-2.4GHz-auto-AX country=Ukraine datapath=datapath-loc disabled=no mode=ap multicast-enhance=enabled name=Home-2ghz-AX qos-classifier=dscp-high-3-bits security=secur-Home ssid=MikroAP-Loc steering=steering-Home tx-chains=0,1
/interface wifi configuration add chains=0,1 channel=Home-5GHz-auto-AX country="United States" datapath=datapath-loc disabled=no dtim-period=3 mode=ap multicast-enhance=enabled name=Home-5ghz-AX qos-classifier=dscp-high-3-bits security=secur-Home ssid=MikroAP-Loc steering=steering-Home tx-chains=0,1
/interface wifi set [ find default-name=wifi1 ] configuration=Home-5ghz-AX configuration.manager=capsman-or-local .mode=ap disabled=no
/interface wifi set [ find default-name=wifi2 ] configuration=Home-2ghz-AX configuration.manager=capsman-or-local .mode=ap disabled=no

By the way.
For other WiFi points at home I use this configuration (for cAP ac)

# 2024-08-05 16:52:46 by RouterOS 7.16beta7
# software id =
#
# model = RBcAPGi-5acD2nD
# serial number =

/interface wifi channel add band=2ghz-n disabled=no frequency=2412,2437,2462 name=Home-2.4GHz-1-6-11 width=20mhz
/interface wifi channel add band=5ghz-ac disabled=no frequency=5180,5260,5500,5580,5745 name=Home-5GHz-MAX reselect-interval=30m..1h skip-dfs-channels=10min-cac width=20/40/80mhz
/interface wifi datapath add bridge=bridge1 disabled=no name=datapath-loc
/interface wifi security add authentication-types=wpa2-psk,wpa3-psk disable-pmkid=yes disabled=no ft=yes ft-over-ds=yes management-protection=allowed name=sec-home passphrase=xxxXXXxxx wps=disable
/interface wifi steering add disabled=no name=steering-LAN neighbor-group=NBG-Group-LAN rrm=yes wnm=yes
/interface wifi configuration add chains=0,1 channel=Home-2.4GHz-1-6-11 country=Ukraine datapath=datapath-loc disabled=no mode=ap name=cfg-Home-2 qos-classifier=priority security=sec-home ssid=MikroAP-Loc steering=steering-LAN tx-chains=0,1
/interface wifi configuration add chains=0,1 channel=Home-5GHz-MAX country="United States" datapath=datapath-loc disabled=no mode=ap name=cfg-Home-5 qos-classifier=priority security=sec-home ssid=MikroAP-Loc steering=steering-LAN tx-chains=0,1
/interface wifi set [ find default-name=wifi1 ] configuration=cfg-Home-2 configuration.manager=capsman .mode=ap disabled=no
/interface wifi set [ find default-name=wifi2 ] configuration=cfg-Home-5 configuration.manager=capsman .mode=ap disabled=no

There is a linux kernel driver issue with intel ax201/ax210 cards..
https://bugzilla.kernel.org/show_bug.cgi?id=203709

What I did to “fix” disconnections on my hAP AX3 was increasing the DHCP lease time from 30 minutes to 1 day on all the interfaces. My iPhone was disconnecting all the time before doing this change.

Hi,

I only use my HAPax3 device as AP, not router.
Since 2/3 weeks, i’ve removed wpa3 (before wap2 and wp3 were allowed) from security profiles, no more problems.