Help! Hotspot isn't working properly

Hello...

I'm facing a very annoying issue with hotspot!

While everything seems good it suddenly stops working with some users! they can't access internet and status page don't open to log out...and when i log in to winbox i find them in the active tab and data is being consumed like crazy, but as i said they can't access internet or status page!

rebooting or removing them from active tab solves the issue temporarily...i tried downgrading - upgrading, the problem disappears for days and sometimes few hours before it happens again!

I think i have the same problem in this post Hotspot stop working , but i didn't understand how he solved it!

here's my configuration:

[admin@MikroTik] > /export

mar/21/2016 23:47:51 by RouterOS 6.32.4

software id = 2VI5-F3LT

/interface bridge
add name=bridge1
/interface ethernet
set [ find default-name=ether5 ] name=lan
set [ find default-name=ether1 ] name=wan
/interface wireless
set [ find default-name=wlan1 ] disabled=no mode=ap-bridge ssid="xxxxxx xxxx"
/interface wireless security-profiles
set [ find default=yes ] authentication-types=wpa-psk,wpa2-psk eap-methods=""
mode=dynamic-keys wpa-pre-shared-key=xxxxxxxxx wpa2-pre-shared-key=
xxxxxxxxx
/ip hotspot profile
add dns-name=www.outer-haven.org hotspot-address=xxx.xxx.xx.x login-by=
http-chap name=hsprof1 use-radius=yes
/ip hotspot
add disabled=no interface=bridge1 name=hotspot1 profile=hsprof1
/ip hotspot user profile
set [ find default=yes ] shared-users=unlimited
/ip pool
add name=hs-pool-7 ranges=xxx.xxx.xx.x-xxx.xxx.xx.xxx
/ip dhcp-server
add address-pool=hs-pool-7 disabled=no interface=bridge1 lease-time=1h name=
dhcp1
/tool user-manager customer
set admin access=
own-routers,own-users,own-profiles,own-limits,config-payment-gw password=
xxxx
/tool user-manager profile
add name="Unlimited Data" name-for-users="" override-shared-users=off owner=
admin price=0 starts-at=logon validity=0s
add name=10Giga name-for-users="" override-shared-users=off owner=admin price=0
starts-at=logon validity=0s
add name=5Giga name-for-users="" override-shared-users=off owner=admin price=0
starts-at=logon validity=0s
add name=3Giga name-for-users="" override-shared-users=off owner=admin price=0
starts-at=logon validity=0s
/tool user-manager profile limitation
add address-list="" download-limit=0B group-name="" ip-pool="" name=Unlimited
owner=admin transfer-limit=0B upload-limit=0B uptime-limit=0s
add address-list="" download-limit=0B group-name="" ip-pool="" name=10G owner=
admin transfer-limit=10737418240B upload-limit=0B uptime-limit=0s
add address-list="" download-limit=0B group-name="" ip-pool="" name=5G owner=
admin transfer-limit=5368709120B upload-limit=0B uptime-limit=0s
add address-list="" download-limit=0B group-name="" ip-pool="" name=3G owner=
admin transfer-limit=3221225472B upload-limit=0B uptime-limit=0s
/interface bridge port
add bridge=bridge1 interface=wlan1
add bridge=bridge1 interface=lan
/ip address
add address=xx.xx.xxx.xxx/30 interface=wan network=xx.xx.xxx.xxx
add address=xxx.xxx.xx.xx/24 interface=lan network=xxx.xxx.xx.xx
/ip dhcp-server network
add address=xxx.xxx.xx.xx/24 comment="hotspot network" gateway=xxx.xxx.xx.xx
/ip dns
set servers=8.8.8.8,8.8.4.4
/ip firewall filter
add action=passthrough chain=unused-hs-chain comment="place hotspot rules here"
disabled=yes
/ip firewall nat
add action=passthrough chain=unused-hs-chain comment="place hotspot rules here"
disabled=yes
add action=masquerade chain=srcnat comment="masquerade hotspot network"
src-address=xxx.xxx.xx.xx/24
/ip hotspot ip-binding
add comment=StarSat mac-address=xx:xx:xx:xx:xx:xx server=hotspot1 type=bypassed
add comment=PS3 mac-address=xx:xx:xx:xx:xx:xx server=hotspot1 type=bypassed
/ip route
add distance=1 gateway=xx.xx.xxx.xxx
/radius
add address=127.0.0.1 secret=xxxxx service=hotspot
/system clock
set time-zone-autodetect=no time-zone-name=Africa/Tripoli
/system leds
set 5 interface=wlan1
/tool user-manager database
set db-path=user-manager
/tool user-manager profile profile-limitation
add from-time=0s limitation=Unlimited profile="Unlimited Data" till-time=
23h59m59s weekdays=sunday,monday,tuesday,wednesday,thursday,friday,saturday
add from-time=0s limitation=10G profile=10Giga till-time=23h59m59s weekdays=
sunday,monday,tuesday,wednesday,thursday,friday,saturday
add from-time=0s limitation=5G profile=5Giga till-time=23h59m59s weekdays=
sunday,monday,tuesday,wednesday,thursday,friday,saturday
add from-time=0s limitation=3G profile=3Giga till-time=23h59m59s weekdays=
sunday,monday,tuesday,wednesday,thursday,friday,saturday
/tool user-manager router
add coa-port=1700 customer=admin disabled=no ip-address=127.0.0.1 log=auth-fai
name=UserMan-Hotspot shared-secret=xxxxx use-coa=no
/tool user-manager user
add customer=admin disabled=no first-name=Home password=xxxxx shared-users=10
username=admin wireless-enc-algo=none wireless-enc-key="" wireless-psk=""
add customer=admin disabled=no first-name=Ibrahim password=xxxxx shared-users=
username=user1 wireless-enc-algo=none wireless-enc-key="" wireless-psk=""
add customer=admin disabled=no password=xxxxx shared-users=2 username=user2
wireless-enc-algo=none wireless-enc-key="" wireless-psk=""
add customer=admin disabled=no first-name=Bothamania password=xxxxx
shared-users=2 username=user3 wireless-enc-algo=none wireless-enc-key=""
wireless-psk=""
add customer=admin disabled=yes first-name=
shared-users=2 username=user4 wireless-
wireless-psk=""
add customer=admin disabled=no first-name=H
username=user5 wireless-enc-algo=none w
add customer=admin disabled=no first-name=G
username=user6 wireless-enc-algo=none w

Yours is not the same problem, the post you link to mentioned disable the “drop invalid” filter rule that is part of the default configuration, which you don’t have.

Have you noticed if CPU goes to 100% when service is interrupted? Is there traffic on the WAN interface?

Nope i haven’t noticed! and yes there’s a traffic on wan interface when the issue occurs

I have the same problem :frowning:

Resetting don’t solve the problem

It looks like am gonna have to buy a new one!

Check RB firmware on System > Routerboard
Save an export of your configuration, and do a netinstall: http://wiki.mikrotik.com/wiki/Manual:Netinstall

Current firmware: 3.24
Upgrade firmware: 3.24

And i installed the current firmware (6.32.4) using netinstall.

If you have a free time maybe you could check it via teamviewer?

I meant netinstalling it again and see if it fixes the issue. Netinstall actually re-formats the NAND and re-installs ROS from scratch.

Sometimes NAND gets corrupted, specially if the router experiences blackouts, or you use the NAND intensively: to store logs on disk, have graphs active, user-manager accounting is active, etc.

Which Routerboard model is?

I know what you meant! i did netinstall couple of times, but the issue keeps happening after a while!

It’s RB951Ui-2HnD

Do you have graphs active? What’s the size of the user-manager database? Have you checked it isn’t a problem of lack of disk space?

Graphing isn’t active .. and the user-manager database is quite small!

Free HDD space : 110.0 MiB

I’d generate a supout while the problem is happening and submit it to support then.