HELP! Password Not Working

[alistair]

I am pulling my hair out. I bought the RB5009UPr+S+IN from GETIC on Amazon (thinking it was Mikrotik selling the item).

The username / password on the sticker on the manual, and the device itself match. But I can not log in with them, or with a blank password.

When I hard reset the box using the reset button, I STILL CANNOT LOGIN!

Now I can't trust this box. I have tried logging in with WinBox. Same issue. Nothing works.

I feel like GETIC are probably changing the configurations and blocking users from logging in. God knows why, but it feels very sketchy.

I start remote work this week at a bank, and I CANNOT take shortcuts on security. So now I am completely stuck.

Can someone help me figure out how on earth I make this work?

[tangent]

@alistair

GETIC are probably changing the configurations and blocking users from logging in

No.

Prime likelihood is that you're misreading confusable characters. 0 vs O, 1 vs l, etc.

[tadawson]

I can't recall every getting one of those right on the first try, and have taken to taking a photo and enlarging it to just figure them out. Between the font and miniscule type size, it's a raging PITA, and all to compensate for folks not having the mental firepower to change passwords, and a useless politician wanting folks to think that they actually accomplished something. Admin/admin and a forced password change caused a lot less frustration . . . .

[jaclaz]

Check, double-check, triple-check, then try possible common mis-readings.
In case of need, a helper Is here:
Trouble with Mikrotik passwords? Read here

[Buckeye]

Well more weird things have been reported as happened, like stickers getting switched on the production line.

Default password sticker wrong!

F1ReB4LL you won’t believe this but I got the other end of this sticker. Just received my unit and after a hard reset, my default password on the sticker did not work!!! After some googling I found you post with my MAC address and my password that works. As from my side I got the sticker with your MAC address and your password. Im attaching a picture if you still need it [IMG_5547_SMALL.jpg]

[alistair]

I WAS ABLE TO LOG IN!

I had the characters right. Zoomed in photo. Etc. Someone had obviously changed the password.

It was the reset button and flashing light sequence I had wrong. The descriptions I read said there is a USR light (there is not). But eventually I figured out which light was meant to flash, and that did the trick.

Thanks for getting back to me so fast guys.

I suspect I should probably still Netinstall this thing to be safe, anyway. But at least I'm not locked out of the admin panel, which makes everything easier.

Any tips on Netinstall particular to this device?

[tangent]

@alistair

Any tips on Netinstall particular to this device?

Run NetInstall in a VM.