hEX POE - poe settings not available

Hi,

I just purchased a hEX POE and I’m struggling to make POE output work. I’m powering it with 48V over the dedicated power jack.

The documentation says I should be seeing red leds on ports that have POE enabled - all switch port leds are off or green.

The documentation also mentions that the CLI has a few settings to configure POE, I tried them, but failed:

[admin@MikroTik] > /interface ethernet poe set numbers=ether4 poe-voltage=auto
no such item

The same is accepted if I omit ‘poe’ from the path:
[admin@MikroTik] > /interface ethernet set poe-voltage=auto numbers=ether4
[admin@MikroTik] >

Now if I dump the configuration:
[admin@MikroTik] > /interface ethernet export

jan/01/2002 03:50:49 by RouterOS 6.45.9

software id = SA8H-49IQ

model = RB960PGS

serial number = x

/interface ethernet
set [ find default-name=ether4 ] bandwidth=1M/1M

  • it’s not there.

I tried webfig also, but I can’t see any POE settings there either.

What could be the issue? Did I get a defective device?