Hotspot & capsman : frequent logins

Hi

I recently setup a hotel network using RB912 and an RB433

It’s my first CAPsMan setup

The customer is complaining that users are frequently confronted with the need to relogon to the hotspot.

The users complaining about this can be in the hotel all day and still have to relogon several times an hour

The MAC addresses are stored three days so I don’t understand this situation

Any ideas ?

Thanks
Yann

Oups, the MAC option on the Login tab of my Hotspot server profile was unticked !
:[[