hotspot : frequently disconnected

RouterOS General
1

Hi all,

we has one client that always complain about the hotspot system we installed for them.

The system using RB433, WLM54G plus rubber duck 9 db antenna and the area covered is about 50 meters radius.

The user profile setup as followed :

[admin@MikroTik] /ip hotspot user profile> prin
Flags: * - default
0 * name=“default” idle-timeout=15m keepalive-timeout=10m status-autorefresh=1m shared-users=1 transparent-proxy=no

The above setup have been implemented on various locations and only this client that always complain about frequently disconnected and followed by wrong username & password, user already login and try javascripts.

Within sudden inspection, I found that this client wooden building has aluminium foil surround and I suspect this aluminium foil is the problem source.

Can anyone give me the suggestion about this problem ?

Paul

2

Probably right about foil. Will kill signal. Only way around is with external aerial.

3

I already advice them to relocate the router but the manager insist not to move it.

Any other idea ? perhaps with upgrade the minipci ?

Paul

4

Dont have to relocate router if you move aerial.

5

if they’re disconnecting and reconnecting and getting ‘user already logged in’ perhaps you should change the keepalive timeout to 2minutes instead.

This would force the old session to disconnect.

6

Current setup is :

idle-timeout=15m keepalive-timeout=10m

We did change it to 1, 2 or even 0 but the same problem still happend