HotSpot problems

FASSIA · September 26, 2007, 9:30pm

Hi fellers,

I’m having some issues with HotSpot using 2.9.46 version.

First o all, it seems that sometimes HotSpot service crash, because nobody can log (the login page does not appear), and although I put the client in IP Bindings, the client can’t navigate. I have to reboot when this happend.
Second, I have recive recently the following log message:
“login failed: no chap for for http-chap login method”

Any help with this?

Regards.

omega-00 · September 27, 2007, 2:09am

ok, here’s some things to test.

firstly are you using an ssl cert and are you using a static dns entry?
if so, try removing the “dns name” under server profiles and get a user to re-attempt login.

If still no luck, make sure your ssl is set to “cert1” or whatever certificate you have installed.

FASSIA · September 27, 2007, 8:32pm

Hi omega, thanks for the reply.

I’m not using SSL, just use HTTP-CHAP, so it seems like Hot Spot service crash or something like that.

I’m think the second problem could be something strange in the navigator the client is using.

Regards

jarosoup · September 27, 2007, 10:59pm

Sounds like your DNS is broken or your upstream provider is. The hotspot is very stable and does not crash like this.
Clients will see this if they leave their web browser on the login page for too long without logging in. Opening up a new browser usually fixes this.

FASSIA · September 28, 2007, 1:36am

Hi jarosoup

Yes, I’m afraid the problem is caused when DNS have a problem. Because that symptom appear when you do not configure the DNS…

I’ll keep on testing,

Thanks!
Regards

FASSIA · October 3, 2007, 1:22am

Hi again!!

Norms, what about this?
any solution to the “no-chap” problem? IE6?

but the strange thing is that the that client have WXP, so I guess he have IE6…m

Regards!