Hello,
How long does it take for MT tech support to respond?
I created a request a month ago but still no response.
They are usually really good about responding in one or two work days.
And what should I do? Create a ticket again?
What is your ticket number?
SUP-44879
What are you trying to achieve here? You have lots of similar tickets already open, why are you making duplicates? This just slows down the response time, as people need to sort through all your tickets and find our what you are asking. Don’t do this. Please wait for the rest of your tickets to be dealt with.
What are you trying to achieve here?
I am trying to solve the issue described in the ticket.
You have lots of similar tickets already open
No, only SUP-44879 wait for support.
Please wait for the rest of your tickets to be dealt with.
I do not have other tickets for support.
Today MT tech support just closed the ticket without solving it and without explanation!
MT, what’s happening??? This is absolutely unacceptable behavior of tech support for a company that claims to the corporate market!
It’s your point of view or it can be a lie.
This is user forum, complain directly with mikrotik…
>>It’s your point of view or it can be a lie.
Proof - see screenshot
they did not respond to my last message and they did not explain why the ticket was closed.
>>This is user forum, complain directly with mikrotik
How do you propose to communicate with them if they refuse to solve the issue, write idiotic assumptions, and forcibly close tickets without a solution?
The image can be manipulated,
the black rectangle proof that.
You’re stupid? why did you decide that I should post my personal mail-address on a public forum?
You are a troll?
I never offended you.
Now I understand: “You have lots of similar tickets already open”, your “tone” and “way of doing”…
First accused me of lying, and then writes “I never offended you”.
It looks like the troll is you.
It’s your point of view or it can be a lie.<<
is different to
You’re a liar?<<
We read only YOUR point of view, YOUR idea of how it all went.
You may be lying or not being clear about how things went and misrepresenting them.
Most here respect Normis’s word while yours not so much.
If you dont like it suggest you travel to Latvia to kiss and make up.
anav
The point is that the problem described in the ticket is easy to reproduce. It was studied not only by me, but also by the user KENYx120, for example: http://forum.mikrotik.com/t/slow-speed-through-gre-ipsec-tunnel/128714/1
Let’s do an experiment - you will also reproduce this issue on your hardware, and create a support ticket.
Аnd after that we will discuss whose word is more respected.
SOLVED
After reading some (too much) of your posts,
with all the crappy postings you made in the forum,
and have notice you do not like helping other,
you do not like cooperate,
but just you really like to complain and nothing more,
MikroTik assistance dislike you, doesn’t consider you anymore,
especially from when you wrote that “they should disappear from the market”.
You wrote than also you solved the problems with other vendor devices, so what are you worried about?
It’s your time to “disappear” from the forum, if you dislike so much RouterOS & Co.
Hey
I’m still waiting on support as well. It’s been about a week, It’s showing status “waiting for customer” but I haven’t received a single reply?
#SUP-48576
yarim just joined to help this thread, how kind.
Yup they are dealing with lots of sups, just keep checking they will get around to it.