I am exhausted of HotSpot

RouterOS General
1

Dear Friends,

i have been running hotspot on one of my interfaces, almost everyday my customers call me that they can see login page, nslookup doest work and they cant ping the server after that i disable and enable the hotspot then everyone can see login page and continue working, this problem start when i upgrade my PC based router’s from 2.9.27 to 2.9.48 (latest version) with routerboard44g as i emailed to support@mikrotik.com with supout.rif but not right answer, please if anyone know this problem tell me what is the problem and how we can fast solve this problem,

Thanks

2

wait, DO they or DON’T they see the login page?

3

They never see the login page at all even after 2 or 3 hours afterthat i disable and enable the hotspot server from /ip hotspot then login page can be seen.
after 1 or 2 day this problem occur again!

4

nobody know my problem?

5

sorry, no. I will check the status of your support ticket

6

are you running a proxy server ?

7

no i dont use any particular configuration, by the way thanks for ur reply.

8

Are your users connected directly to HotSpot interface, or there’s a long array of bridges between them?
If you connect directly to the hotspot interface, do you still have the same problem?

9

Yes, they are directly connected to HotSpot Interface,
You know, Right from upgrading 2.9.27 to 2.9.48 i have a lot of problem which i post in this forum and email it to support team i thought Mikrotik support team will help me and this router will work reguilarly but it seems people on this forum more intresting to help such this problem BUT I THINK this is not technical problem it is Software problem because i have install at least 50 MK in all over this country and didnt see such this problem.
anyway i asking the mikrotik team from here to help me on this problem as i send them email which sup file.

Thanks for your attention Chofex
Best Regards,
A Mikrotik User

10

Are you using any of the following?

  • https cert on login page
  • dns name on internal interface
  • http-pap or chap login

I’ve had a couple of problems before where the static dns entries on the hotspot seemed to stop responding. Or users computers that just refused to go via their 1st DNS server (would normally assign the internal IP, then 2 external DNS servers.

Try turning off the dns name if you’re having a problem, this may require you to turn off https as otherwise you will get a certificate error. Please let us know if any tweaking like this makes it work again.

11

I usually use IP Address instead of the DNS system. Then redirect them to a SSL Site on a portal box for CC etc. Then bring them back to the MT for login after they pay via CC. I have found that this is to be the simplest and best way, eliminates DNS issues. Some workstations have issues with this. I have a workstation for a regular client that WILL NOT work worth crap unless I use the IP.

12

I also have same problem … after upgrade I make clean setup of hotspot , and everything is fine for 24 hours … then users browsing without login …
Just when I enable and disable hotspot server , everything is back normal…
Well now I will try also disable DNS on hotspot interface … and I will see is this is the reason why hotspot stop to work …