iphones and ipads can't connect to hotspot

RouterOS Wireless Networking
1

Hi

I have an RB433AH (v6.27) configured as a hotspot router (the device has no wireless interfaces)

Users connect via wired Engenius access points; the password is composed of 13 small cap letters

The client complained that no one could access the Internet. I updated the ROS and reconstructed the hotspot instance

This seems to have fixed the situation, except for iphone and ipad users

They enter the access point password but don’t get redirected to the hotspot login page

I followed suggestions indicated on the following link:
http://wiki.mikrotik.com/wiki/Manual:Customizing_Hotspot#iOS_popup_checker_override
…but didn’t obtain any improvement

I have noticed that in some circumstances you need to access the Google page in order to force the the hotspot login page to appear, but this trick doesn’t work here.

Any ideas ?

thanks
yann

2

I conatcted the user and they confirmed that the login screen still isn’t appearing on iphones and ipads

Accessing www.google.fr doesn’t seem to help either

It is however possible to load hotspot.info (the hotspot dns name) in order to reach the login page

does this present a clearer picture of the issue ?

thanks
yann

3

fast solution is binding your customer’s ipad&iphone and bypassed it,
for other solution you can suggest your user to open http page firstly rather than https

4

I followed suggestions indicated on the following link:

The suggestion in that link is to STOP showing the hotspot login. This is the opposite of what you should do. I suggest to remove all config that you implemented from that tutorial

5

Thanks Normis

I reinstated the standard rlogin.html file

6

I had the same problem which started with IOS 8 upgrade. The problem was my hotspot DNS name hotspot.something.local… Just renamed to some of the existing domains (*.com, *.org etc.) in my case hotspot.something.cz and everything started to work.

With IOS 7 and the old setup the login page was not automatically shown on Apple devices, I could not figure out why, the user had to open the browser and then login. But after domain name change, everything is working like a charm.

7

yes, using non standard DNS Name for your hotspot might cause problem. either use a valid DNS name or just the IP