I have send 2 E-mails on Friday, and still didn’t get any response-are you on vacation? 
Thanks ,
What is your ticket number ?
2014072166000343
Ticket age 1 day and 3 hours only, and you did not incude a supout.rif file, which is essential in key related issues.
you are right
but this is a second support about the same subject.
I thought I sent this on Friday , after I got the first answer from mikrotik
sorry ,
but thanks