Does anyone know if there is a newsletter we can subscribe to to get advisories like the RB800 heat issue advisory (http://forum.mikrotik.com/viewtopic.php?f=3&t=43189) and/or RouterOS version updates, etc.?
I think that those things must be reported via email, urgently, like the mikrotik newsletter… I can’t be reading the forum all the day, but one email will arrive to me at the same day.
Normis, can you make a list to send this problems or something important about boards/releases? I remember one release of routerOS that you removed from the download section.. it will be very interesting to receive a email with something like.. don’t install this or try to change rb800 with problems or something like that. Forum is important, but I think there is more important to receive this faster..
I agree. I assumed there was already something of this nature available to subscribe to, but if not, I am surprised and shocked.
There should definitely be a way for anyone, especially those of us who use your products professionally to be notified of important information such as the RB800 Heat Issue that started this thread. We’ve been dealing with the issue on a couple of BOARDs for months now and would like to have been informed of that forum post immediately and saved us a yet another week of grief. Now I’m happy I do hit the forums up once a week or so, but situations like that shouldn’t be left for people to check to forums to discover.
There should be a way to immediately notify those who wish to be notified of situations and important updates like this easily. A newsletter and/or important info updates via e-mail are almost a must. At the very least, you could start a MikroTik twitter account if you haven’t already and post links to the forum posts of importance.
+1
Distributors are notified.
Distributors only move packets and dont inform us.. I have 4 distributors and never see any notification of notjin : /
They fix the devices in-house and you never see the problem. If they did sell you a defective device, you will most likely ask the seller, and then they will give you replacement. Due to the small number of affected devices, they probably don’t want to start a panic. Most likely you are not affected anyway.
True. However, when there is important info that the users of your products need to be made aware of directly (like the rb800 heat advisory that you posted on the forum publicly, notifications of when RouterOS updates are available, etc.) posting a thread on the forum isn’t an affective way of getting that important information to your users in a timely manner. I check the forums semi-regularly, and while I would advise every user be a member of the forum, not every user is going to be. Some people just want e-mail notifications and not have to worry about signing up for a forum and even those of us who are on the forum would like to know this information immediately when it is available rather than finding out stuff a week after it could have been really helpful and saved a week of grief. It’s just good customer service. At the very least, can we get e-mail notifications of when new RouterOS updates are available? You’re product routes packets just like every other router in the world. Can you’re company not provide the same basic level of customer service every other router company in the world provides?