Hi guys, I’m using RB751u-2hnd, sometimes at customers locations when I connect this and try to connect the network to it, it crashes, and nothing works. I have checked and so far I cannot find any loops or anything, is there a way to see what crashed the router ? some kind usb or serial cable ? so that I can connect my pc to it and see when it crashed, what caused it ?
Normally this router works fine, but not everywhere. in this case there is one customer where the router crashes, also other modems crashing, on he’s network only 1 sitcom cheap router can hold it up, all others crash too.
From what you are describing it looks like a power related issue.
You can check the log after the router is rebooted. For more detailed info, you can setup a syslog to gather
all logs data form any router on your network. I do it with dude right now, but you can setup any one you like.
Than, it is not a crash. I thought it just powers down. So it becomes inaccessible.
Again, setting up a syslog could help see what the log says when the issue happens.
It could be a high CPU for long time, an IP conflict, a network loop, etc.
When you say “crashed”, what do you mean exactly? What happens? If internet is not working, it doesn’t mean something crashed. Connect, make a supout.rif file and send to support. We will check what really happened.
When I say crashed I mean that the router is not accessible anymore, forget the INTERNET, I’m unable to even login to the router, so I have to restart the router by power off, then it works only if I take out all cables and connect to it by wifi or a single lan cable from my laptop. or other sinble pc. as soon as I connect the network switch to it, it’s gone.
this network works fine with another sitecom router.
No, after I disconnect the network, it stays that way, to be able to use it I have to power it off, then and only then it works again. the config is default config, imagine the config after hard reset, the only thing I change is disable wifi, and enable dhcp. nothing alse.
I also checked the logs, the only thing I can see in the log that the 2 ports are connected by 100full, after that there is nothing it’s like a silent killer ))
it’s like a silent killer