Exactly. Before that it was enough to just read short specs, now we have to look the whole datasheet, why? I think Mikrotik goes aggressively into commerce sacrificing the good engineering that was before. We, as customers, had inexpensive good devices in plastic and now they offer us more elegant devices in metal cases but totally worse to use in network build-up, temperature profile, stability.
I just want to hear engineer that designed poe-in&poe-out device like 5009 and explain how does he see it in production when you HAVE to use PSU to use poe-out. Meanwhile I still use hex poe connected to poe switch to distribute power for cameras and APs. Same goes with L009 design as it seems: why do you need ONE poe-out port when you can only use force-on (which can be dangerous) and you have to use PSU with it? What’s the point at all? What was the thought behind it? And why brag 2.5 gbit sfp port while poe-in port is out of switch chip that means out of hw offloading?
And about support - good thing that how we have help.mikrotik.com portal and convenient interface instead of email only. But what’s the point if you wait over a month for any answer? And the answer “try this beta” usually come from support after month. MIkrotik, seriously? I came when there was 6.18 and it was much better and stable than what we have now and community was more alive because vendor was more involved. Now MUM is over, HW design is retarded, stable is unstable in production and no long-term still available, they use customers for betatesting in “stable” and suggest to use beta-release (which is more like alpha) for production.
Not to mention that Mikrotik excluded Russia from certificated specialists map and then sending emails about certificate expiration. What a shame.