LHG LTE6 kit disconnects recently the gsm connection

RouterOS Wireless Networking
1

Dear Forum Users!

I’ve a big problem with my new LHG LTE6 kit. After installation it worked for 2 hours, but then it started to disconnect in every minute.

I’ve tried ios and firmware upgrade and downgrade too (6.48.1 and 6.47.9) and a lot of factory reset…
I’ve tried with two different sim with two different service provider.
It works for 1 minute, i have connection works properly then it disconnects with a red error message: “AT+EEMGINFO?”
After the error message it starts re connecting and works for 1 minute again.

The radio cables looks fine inside.

Should i send back to service in guarantee or is there something that i have to try before it?

Thanks in advance!

ps. sorrí for my bad english

2

First, what your R11e-LTE6 have firmware version ?
027 is latest one and have fix for situation similar to what you write.

3

I bought something similar this week, an lhgg lte6 and found water inside it the following day from a little overnight rain. Try drying it out with a hairdryer.

4

you can and should write about every that case to support@mikrotik.com - they can do change and discovery why that this happens.
All LTE devices are warranty fix via MikroTik directly and give that wrong cart to warranty. They should be stable.

I remember old post about the waterproof of sxtr.. http://forum.mikrotik.com/t/sxt-are-not-for-outdoor-damaged-units/61331/14 AND http://forum.mikrotik.com/t/mikrotik-routerboard-sxt-5d-16db-antenna-weather-concern/44629/44

example normis say it’s outdoor device in http://forum.mikrotik.com/t/is-the-mikrotik-sxt-lte-kit-rbsxtr-r11e-lte-waterproof/122027/2

But when you must use 2x ethernet in SXTR and ground cable… then you have problem and must do cutting in plastic cover/box…

if you not give feedback then nothing will change, write with picrutes/logs/story etc to support@mikrotik.com