License update failing after manually reinstalling OS

RouterOS General
1

Hello,

I have just re-installed the OS, it says I need to paste in a key, however I had originally updated from 3.x and it had gotten a new key.

Now it is saying “failed: invalid request received”

Please help.

Thanks,
Rob

2

Hello,

Please help - I am running out of time on this unit and it is quite inaccessible to do another re-install.

I have emailed Mikrotik support about this but I have not received an answer.

Regards,
Rob

3

This forum is a user forum. MikroTik support is reachable by emailing support@mikrotik.com

Looks like your installation went wrong, and somehow got the key removed. You must email support with your current supout.rif file (generate it now). Only support can issue a new key

4

Hello,

Thank you for your reply - I have emailed support@mikrotik.com with the supout.rif file, but I have not yet got an answer. my 24hours is running out on the unit :frowning:

Thanks,
Rob

5
  1. shutting it down will stop the timer
  2. reinstalling will reset the timer
6

Thanks for your reply, unfortunately simply shutting the unit down is not really an option for me, I have a customer depending on this radio link. How soon should I expect a reply from support?

7

up to 3 business days, but I will see if we can expedite this.

8

Thank you very much.

9

Hello,

If I use a pre-paid license key to resolve my issue more quickly, would Mikrotik be able to refund this to me?

Thanks,
Rob

10

better send the supout.rif file you were asked for, and the issue will be resolved today

11

Hello,

I have sent the supout.rif already :slight_smile:

Regards,
Rob

12

and we have sent you the key already

13

Thank you. I just received it.

Thanks for your quick response. It is appreciated.