Login By MAC not working via hotspot

RouterOS General
1

I have followed the instruction found in the forum and wiki and the Login By MAC not working via hotspot.

It seems that I have to firstly login using the MAC address at the Web Authentication box to enable the Login By MAC function.

But once I rebooted the RouterBoard then I was prompted to Login By MAC again.

It this function normal or it should not have been this way right?

Please advice?


Regards,

Rodney

2

Check the logs for information about the particular user (the reason, why he or she is not able to login),
make sure that you have switched on login-by=mac, and mac-address is added to the ‘hotspot user’ database.

3

Okay… I activated Login-By-MAC option but did not add MAC address to that hotspot user because I could not find those instructions on the forum or wiki.

I will check the logs this time to see what is the error… FYI… I have upgraded my RouterBoard to OS 2.9.43 and Firmware 2.8 when I conducted this test procedure.

And the RouterBoard hangs every time my hotspot users reaches 30 users. It had happened three times already every day since the upgrade patch.

I am forced to downgrade the OS and Firmware to 2.9.42 and 2.8 repsective which did not give me any hannging up problem before this for months.

A hardware power down cycle is required to restore the hotspot system back to working condition.

Please advice?

Rodney
IT System Support
Metropolitan College

4

Note, that after upgrade from 2.8 to 2.9 it is recommended to start HotSpot configuration from the scratch (you need to erase 2.8 HotSpot configuration).
HotSpot documentation provides description for MAC-authentication method, how MAC-address authentication should be configured. You have to add users as,
‘ip hotspot user add name=XX:XX:XX:XX:XX:XX’, where XX:XX:XX:XX:XX:XX is mac-address.

5

Yes I did follow the same configuration technique you mentioned above and I have started the Hotspot configurations from version 2.9.29 onwards… and have been using the modified login.html scripts files since then… must I re-do all the configurations from scratch including the login scripts as you have mention above to play safe?

Rodney

6

No, I thought that you have 2.8 version, 2.9 should not produce any issues.
You have to contact support with attached support output file and detailed description of your problem.

7

Okay… then I will contact my Malaysian Mikrotik Support… Mr. Mat Dawam of Landasan Teknologi Sdn Bhd since we got the RouterBoard from him.

I will also attached the support output file and send it to technical team for investigation.

Thanks for the help and advice.

Rodney
IT System Support
Metropolitan College