Lost License Key

stanioomega · January 16, 2011, 3:22pm

The Router operates more than 2 months and now after reboot i lost license key

nest · January 16, 2011, 3:56pm

I see you have upgraded recently to a new license key but what happens when you click ‘update key’, as it suggests?

(I suspect it will not make any difference.)

stanioomega · January 16, 2011, 6:03pm

After downgrade to 3.30 key is back
very strange …

fewi · January 16, 2011, 6:22pm

Click the update license button now while you are on 3.x. The license should update to the new format, then upgrade to 4.x

nest · January 16, 2011, 6:51pm

fewi - if you examine the screen shot, the RB while on 3.x already has the new 8 digit xxxx-xxxx licence key.

I would say that an upgrade to 4.x will now work OK. But if it does fail again - contact support with a supout file attached.