Lost LTE Device (Huawei 3372 hilink) after upgrade

RouterOS General
1

Hi Guys! :smiley:

So! My configuration after upgrade:

/system resource usb print detail
 0 device="1-0" vendor="Linux 3.3.5 ehci_hcd" name="RB400 EHCI" serial-number="rb400_usb" vendor-id="0x1d6b" 
   device-id="0x0002" speed="480" ports=1 usb-version=" 2.00" 

 1 device="1-1" vendor="HUAWEI_MOBILE" name="HUAWEI_MOBILE" vendor-id="0x12d1" device-id="0x1f01" speed="480"
   usb-version=" 2.10"




/system routerboard print 
       routerboard: yes
             model: CRS125-24G-1S-2HnD # new device
     serial-number: XXXXXXXXXX
     firmware-type: ar9344
  factory-firmware: 3.41
  current-firmware: 6.42.3 # new device with new firmware
  upgrade-firmware: 6.42.3




/interface lte print
Flags: X - disabled, R - running

My modem (Huawei 3372 hilink) not preset in lte interfaces

But on this configuration:

/system resource usb print detail
 0 device="1-0" vendor="Linux 3.3.5 ehci_hcd" name="RB400 EHCI" serial-number="rb400_usb" vendor-id="0x1d6b" 
   device-id="0x0002" speed="480" ports=1 usb-version=" 2.00" 

 1 device="1-1" vendor="HUAWEI_MOBILE" name="HUAWEI_MOBILE" vendor-id="0x12d1" device-id="0x14dc" speed="480" 
   usb-version=" 2.10"

modem “device-id” is different

/system routerboard print
       routerboard: yes
             model: 951Ui-2HnD # another device (i just try compare)
     serial-number: XXXXXXXXXX
     firmware-type: ar9344
  factory-firmware: 3.10
  current-firmware: 6.42.3
  upgrade-firmware: 6.42.3




/interface lte print 
Flags: X - disabled, R - running 
 0  R name="LTE" mtu=1500 mac-address=0C:5B:8F:27:9A:64

modem (Huawei 3372 hilink) is preset in lte interfaces

https://wiki.mikrotik.com/wiki/Manual:Peripherals

Huawei E3372 v6.xx Works! LTE interface. vendor-id=“0x12d1” device-id=“0x14dc” There is different versions of this modem available, not all work under RouterOS. Only cdc_ecm and Serial modems are supported. Modem firmware upgrade may be necessary. For ppp mode send AT^SETPORT=“FF,12,1,16” data-channel=1 info-channel=0, other modes are explained in modems manual. USB Y LTE

I swear, on this device (my old device)

/system routerboard print
       routerboard: yes
             model: 2011UiAS-2HnD
     serial-number: XXXXXXXXXX
     firmware-type: ar9344
  factory-firmware: 3.10
  current-firmware: 6.36 # and old firmware
  upgrade-firmware: 6.36




/system resource usb print detail
 0 device="1-0" vendor="Linux 3.3.5 ehci_hcd" name="RB400 EHCI" serial-number="rb400_usb" vendor-id="0x1d6b" 
   device-id="0x0002" speed="480" ports=1 usb-version=" 2.00" 

 1 device="1-1" vendor="HUAWEI_MOBILE" name="HUAWEI_MOBILE" vendor-id="0x12d1" device-id="0x1f01" speed="480"
   usb-version=" 2.10"

and this usb HUAWEI Modem are worked fine, and LTE interface are preset and have worked fine!

Question!
Why on my new device model: “CRS125-24G-1S-2HnD” and new firmware “6.42.3” my modem (vendor-id=“0x12d1” device-id=“0x1f01”) can`t show and work LTE inteface?

P. S.: then i connect my modem (vendor-id=“0x12d1” device-id=“0x1f01”) to device “951Ui-2HnD” - LTE working fine!
Whats wrong with my new device “CRS125-24G-1S-2HnD” and detection usb modem?
Where are the problem? :frowning:

2

Unplug the modem, power off the board, then attach the modem and only then power on the board.

3

the command above may have the same effect as rebooting without the modem connected.

/system routerboard usb power-reset duration=2

4

After this act device=“1-1” (modem) are not preset by

/system resource usb print detail

After reboot again but with modem inserted, he is show by

/system resource usb print detail

, but modem still not working with LTE interface.

Any ideas?

5

I try this method before - no results!

i trying 10 secs, but modem not hide from usb devices list.
but on the model: 951Ui-2HnD modem (another model) hide when power cycling. strange

6

make a support output file and send to support@mikrotik.com

7

I exchange modems and see again:
vendor-id=“0x12d1” device-id=“0x1f01”
why?
i waiting for:
vendor-id=“0x12d1” device-id=“0x14dc”

two modems are the same! E3372h
BUT detect on mikrotik with different “device-id” on two different routers. Strange fact!

8

did you send the support file?
it is quite usual for those LTE sticks that they first present themselves as a different device.
that device is a “CDROM” which contains the software for Windows. A Windows laptop will see the CDROM,
auto-run the software, it will install and start and it sends a special command to switch the stick from CDROM
mode to modem mode, and then it is recognized by Windows as a new device plugged in the USB.
The MikroTik has to send this same command blindly (i.e. knowing of it without installing the CDROM)
Maybe something has changed there.

9

Yes, supout has been sended!
This modem configured as CDC network card/adapter only (as Hilink mode), and if connect to windows pc or correct mikrotik router i can go to “192.168.8.1” from browser and get full control on the web page/interface. May be try re-configuring modem to “Stick” mode? I think about this way. And, of course, i waiting reply from official support Mikrotik.
I think that router have incorrect usb port bus hardware or software (i hope) problem.

10

Following

11

I tried it with a powered OTG cable in HAP AC2 and no good.

12

Any new solution? I have same problem.