We recently replaced an ATT SIM card in our RBLtAP-2HnD. The card is registering on the ATT network and the connection info looks solid, There is a VPN set up and the receiving router - In the log we can see something trying to connect from and ATT IP. ( the connection only happens when we restart the router). We did upgrade the firmware to 7.10.2. No other changes were made other than the actual SIM card and the OS version. We also swapped out the new card with a second new card - but no difference.
I know it’s not much information to attempt any kind of diagnosis, but any thoughts or suggested directions we should take to resolve the issue would be greatly appreciated.
For AT&T, try “broadband” as APN, and disable/unchecking the “Use Network APN” in the Interface>LTE>LTE APNs. If you switched SIMs, and were using “Use Network APN”, it possible the new SIM uses some 5G APN (or something else) and the LtAP isn’t connected using the newer APN.
All suggestions presented so far are already tried or are in place. We have tried the broadband and nxtgenphone (apn apn=NXTGENPHONE name=lte1). Again this was working until we changed out the sim card. Thanks in advance.
Mikrotik have changed the default value for use-network-apn, several times I’d like to say… In recent V7, and docs, defaults to =yes – that means “use SIM”. While you’re setting APN, it’s only used if use-network-apn**=no**
Hmm. Strange, only thing different is SIM card… AT&T normally works. It’s normally Verizon where there are issues…
Know you’ve trued but “broadband” with use-network-apn=no but that should just work to get to CGNAT internet. I can’t speak to the newer NXTGENPHONE, which may not help here since your LtAP is pretty far from 5G & that might do more IPv6 things too.
So only other thing is explicitly set the IP Type to IPV4, instead of auto or IPV4V6 in the APN profile.
I guess also, but you probably checked, the new SIM card number matches on your account?
To be clear: you NEED to set use-network-apn=no if you set an APN by name (e.g. broadband, etc). Otherwise, if use-network-apn=yes ANY APN set is just IGNORED and not used.